Patient Care Coordinator

AEG Vision; Providence (RI); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Descripción de la vacante

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and coordination across the care team. The role emphasizes proactive communication, schedule optimization, and accurate EMR data entry to ensure high-quality patient experiences.

The ideal candidate will greet patients, handle inquiries, verify insurance, and support billing and documentation while maintaining confidentiality in a fast-paced environment. Full-time, on-site at our Providence location.

Formación

• High school diploma or equivalent required.
• Strong computer literacy and ability to learn practice management systems (EMR).
• Excellent organizational skills with attention to detail and ability to manage multiple priorities.
• Strong verbal and written communication focusing on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.

Responsabilidades

• Greet patients, customers, and vendors; primary point of contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally and timely.
• Schedule patient appointments and support provider schedule optimization.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data into EMR.
• Explain coverage, benefits, and patient financial responsibilities clearly.
• Prepare patient charts and documentation ahead of visits for smooth flow.
• Record charges, co-pays, and payments in EMR; monitor balances and billing.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules; adjust as needed.
• Communicate wait times and next steps to maintain patient satisfaction.
• Coordinate with clinical and optical teams for smooth transitions.
• Support retention through recalls and annual/medically necessary visits.
• Maintain a clean, organized front-office environment.
• Performs other duties as assigned by Practice Manager/Optometrist.

Conocimientos

Customer service

Communication

Organizational skills

Team collaboration

Confidentiality

Educación

High School Diploma or Equivalent

Herramientas

EMR Systems

Descripción del empleo

About AEG

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

About AEG

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

You'll Join a Team That

• Invests in leadership development and internal growth.
• Believes people and performance go hand in hand.
• Values collaboration, authenticity, and continuous learning.
• Celebrates wins, supports challenges, and grows together.

About The Role

At AEG, we believe great patient experiences begin with great teams. As a Patient Care Coordinator you are responsible not only for front desk operations, but also for supporting patient flow, schedule optimization, and seamless coordination across the care team.

The ability to anticipate needs, communicate clearly, and proactively manage the daily schedule helps ensure an efficient, high-quality experience for every patient.

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
• Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain complete information in EMR.
• Maintain a clear understanding of insurance plans and effectively communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
• Collect and document all charges, co-pays, and payments into EMR; allocate balances appropriately and support claim preparation and submission.
• Run reports and review accounts to ensure all charges are billed, filed, and up to date.
• Monitor daily patient flow and provider schedules to identify bottlenecks, delays, or overlaps; communicate and adjust as needed to support efficient patient flow.
• Proactively communicate with patients regarding wait times, delays, and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams to ensure smooth patient transitions and continuity of care throughout the visit.
• Support patient retention efforts through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Assist in maintaining an organized, clean, and patient-ready front office environment.
• Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager and/or Optometrist.
• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Full Time Employee Benefits

• 401(k) with Match
• Medical/Dental/Vision/Life/STD/LTD
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays

Physical Demands

• Ability to utilize office equipment
• Prolonged sitting, standing, and walking
• Ability to lift up to 10 lbs

Full-timeHigh School or EquivalentNegligibleOn-Site