Patient Care Coordinator

Demant; Owings Mills (MD); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Work-Life balance is VERY important to

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Disability coverage

Life Insurance

Pet Insurance

Discounted Hearing Aids for you & your

Job summary

HearingLife is seeking a Patient Care Coordinator in Owings Mills, MD. You will be the face of our retail clinics, delivering friendly service while supporting clinic revenue goals and patient coordination.

You will handle calls, schedule appointments, manage intake and insurance information, and ensure HIPAA compliance in a fast-paced environment. The role offers solid benefits, ongoing onboarding, and opportunities to grow through programs like the Hearing Instrument Specialist Apprentice.

Qualifications

• High school diploma or GED required; college degree preferred.
• 1–2 years in a customer service, administrative or healthcare role.
• Strong communication and organizational skills essential.

Responsibilities

• Greet and assist patients, delivering a high level of customer service
• Handle inbound/outbound calls and manage 50–75 calls per day
• Schedule and confirm patient appointments and manage follow-ups
• Collect and verify insurance information for patients
• Maintain office cleanliness and HIPAA compliance

Skills

Interpersonal skills

Organizational skills

Multitasking

Tech-savvy

Education

HS diploma or GED

College degree preferred

Tools

Scheduling software

EMR systems

Job description

Overview

Who is HearingLife:

HearingLifeis a national hearing care company and global leader in hearing healthcare builton a heritage of care, health and innovation since 1904.HearingLifeoperates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices. We follow a scientific, results-oriented approach to hearing healthcare thatis provided byhighly skilledand caring professionals.Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Pay: $19-23/hr plus Monthly Bonus Opportunity

Location: Owings Mills, MD

Benefits:

• PTO & Paid Holidays
• Work-Life balance is VERY important to us!
• Medical, dental, vision, and HSA
• 401K+ Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members.
• Daycare Flex Savings Plan
• Growth and development opportunities

Responsibilities

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinicto achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.

Daily Tasks:

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPPA standards

Growth Opportunities at HearingLife for Patients Care Coordinators!

Comprehensive Onboarding: At HearingLife, we're committed to empowering our Team Members to excel in their roles from day one. We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success.

Hearing Instrument Specialist Apprentice Program: Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed be the provider in your own office, seeing patients and enhancing lives with hearing aid. Ask a manger about this program!

Qualifications

Education and Experience

• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.

Skills and Abilities

• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.

We are an Equal Opportunity / Affinitve Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, sex, national origin, disability, or veteran status.

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