Patient Care Coordinator

Cooley Dickinson Hospital; Northampton (MA); On-site; USD 53,726,000 - 74,390,000; Full time

Job summary

Cooley Dickinson Hospital, Inc. is seeking a Patient Care Coordinator in Northampton to welcome patients, handle medical history requests, and perform administrative duties. This role is part of the 1199SEIU Bargaining Unit and reports to the Practice Manager.

The position requires excellent communication, organization, and the ability to interact with patients at varying levels of understanding. 40-hour work week, onsite schedule.

Qualifications

• High School Diploma or Equivalent required.
• Experience in a medical practice 1-2 years preferred.
• Demonstrated ability to type and operate office equipment.

Responsibilities

• Schedule specialist appointments and assist patients with insurance issues as needed.
• Communicate with patients regarding appointments to instruct and alleviate concerns.
• Manage referrals and ancillary appointments, and serve as liaison between offices.
• Obtain prior authorizations/pre-certifications for tests and medications.
• Answer phones, greet patients, and provide administrative support as needed.
• Maintain hospital and departmental policies, confidentiality, and safety standards.

Skills

Typing

PC applications

Organizational skills

Communication skills

Education

High School Diploma or GED

Job description

Site: Cooley Dickinson Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

The Patient Care Coordinator has responsibility and accountability for welcoming patients, completing medical history requests, and providing administrative services.

This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital.

This position reports to the Practice Manager and operates within established organizational and departmental policies and procedures.

Must be able to effectively interact appropriately to an individual's intellectual level and physical ability. 1Adult, 1Geriatric

Does this position require Patient Care? Yes

Essential Functions

• Schedule specialist appointments and assist patients with insurance issues as needed.
• Communicate, both verbally and in written form, to all patients regarding specialist appointments, in a manner that both instructs patients and alleviates their concerns.
• Manage intensive referrals and ancillary appointments.
• Direct all medically related questions to the appropriate medical staff.
• Complete HMO specialist referral forms and forward to appropriate parties.
• Serve as liaison between specialist offices and the practice.
• Obtain prior authorizations/pre-certifications for tests and medications.
• Assist other staff (clinical and non-clinical) with administrative tasks when necessary.
• Greet patients and visitors to the office in a friendly, helpful, and respectful manner.
• Answer the telephone and refer calls to the appropriate staff.
• Open and close the office as needed.
• Maintain established hospital, human resources, and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control, and environmental standards.
• Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations, or journals to stay abreast of current trends in field of expertise.
• Meet annual competency requirements.
• Attend meetings as required.
• Perform other functions/duties as requested.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Experience

Experience in a medical practice 1-2 years preferred

Knowledge, Skills and Abilities

• Demonstrated ability to type, as well as the ability to operate business office equipment including copy machines and fax machines required.
• Demonstrated proficiency in PC applications including Windows and word processing required.
• Demonstrated organizational, interpersonal, oral, and written communication skills required.
• Demonstrated ability to work independently required.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

30 Locus Street- LAND

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$18.81 - $26.15/Hourly

Grade

SC2C26At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework: At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.