Patient Care Coordinator

Golden Steps ABA; Mesa (AZ); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive PTO & sick leave

Health/dental/vision coverage

401K with match

Tuition discounts & education support

Job summary

Golden Steps ABA is seeking a Case Manager for a hybrid role in Arizona. You will coordinate schedules, liaise between families and therapists, and ensure accurate documentation and insurance verifications.

This position supports patient care while collaborating with the clinic team to optimize caseloads. We value an autonomous, team-oriented candidate with strong communication skills, HIPAA compliance knowledge, and proficiency in Word, Excel, and OneNote.

Qualifications

• 2+ years in a communication role.
• 2+ years in management/strategic roles.
• Strong time management and organizational skills.
• Knowledge of HIPAA regulations.
• Proficiency in Word, Excel and OneNote.

Responsibilities

• Coordinate schedules and cancellations for staff in designated state.
• Serve as liaison between families and therapists.
• Update Excel sheets in the system.
• Ensure client hours and therapists’ availability.
• Collaborate with recruitment to secure hires.
• Plan strategically to grow the state caseload.
• Work with management to implement internal strategies.
• Respond to patient communications.
• Collect consents and ABA paperwork from families.
• Verify insurance eligibility and coverage details.
• Document all changes to patient accounts.
• Maintain scheduling, waitlist, patient flow and discharge processes.
• Handle client issues with confidentiality.

Skills

Communication

Management

Time management

Cross-functional

Team player

Self-starter

HIPAA knowledge

MS Office

Education

High School Diploma

Tools

Word

Excel

OneNote

Job description

Overview

Who we are:

Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us.

Why You’ll Love Working with us:

• Unmatched CultureConnection is at the heart of who we are. Whether we’re sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team.

• Diversity & InclusionWe thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters.

• Growth & AdvancementWe don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage.

• Support for Continuing EducationYour goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams.

• Benefits and Perks Created to Support YouEnjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves great benefits.

Responsibilities

Case Manager - Hybrid Role Job Description:

• Competitive Pay. Make a difference and love doing it.
• We are a small,employee-centricorganization driven by our collectivecommitment to ABA excellence.
• Candidates must reside in AZ reporting into the AZ clinic 5 days per week.

Qualifications

A day in the life:

• Manage schedules and cancellations of staff in designated state.
• Act as liaison betweenfamiliesand therapists when needed.
• Update respective excel sheets in system.
• Ensure the utilization of client hours and therapists’ availability.
• Work alongside recruiting department to ensureavailablehires.
• Strategic planning to grow stateand maximize caseloads.
• Collaborate with other members of the management team to build and enhance internal strategies.
• Receive and respond to patient communications.
• Collect consents and ABA paperwork from patient’s families.
• Verify insurance eligibility and coverage details.
• Record all changes and communications to patients’ accounts, as necessary.
• Maintain efficient appointment scheduling, waitlist, registration, patient flow and discharge procedures to enhance patient satisfaction.
• Handling any/all clients issues with sensitivity and strict confidentiality.
• Other tasks as assigned.

Benefits

What You’ll Bring:

• 2 years of experience in acommunication role
• 2 years of experience with and an exceptional understanding ofmanagement and strategies
• Strong time management and organizational skills
• Ability to work cross functionally
• Team player attitude and energetic
• A self-starter with strong organizational and follow up skills
• Knowledge of HIPPA regulations
• Must be proficient in Word, Excel, OneNote, and computer literate

Education:

• High School Diploma or Equivalent

Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law.

This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.