Patient Care Coordinator

Compassus; Kokomo (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Meaningful Work

Career Development

Innovation & Compassion

Enhanced Benefits

Recognition & Support

Culture of Belonging

Job summary

Ascension at Home together with Compassus is seeking a Patient Care Coordinator to schedule patient services and coordinate with the care team, upholding Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation.

You will document schedules, communicate with patients and staff, participate in on-call duties, and support ongoing patient care in our home-based services environment. This role requires strong English communication and prior customer service experience.

Qualifications

• High school diploma or GED required.
• Experience with patient scheduling highly preferred.
• Prior customer service preferred.

Responsibilities

• Schedules and documents patient schedules in a timely manner.
• Coordinates care with management and patient interdisciplinary team.
• Provides effective communication to patients, staff members, other health care professionals, and referral sources.
• Responds to agency and patient needs in a professional and creative manner.
• Performs on-call responsibilities as assigned.
• Performs other duties as assigned.

Skills

Communication

Customer Service

Teamwork

English Proficiency

Education

High school diploma or GED

Job description

Company: Ascension at Home together with Compassus

Position Summary

The Patient Care Coordinator is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Patient Care Coordinator's primary function is to schedule patient services and coordinate with staff.

Position Specific Responsibilities

• Schedules and appropriately documents patient schedules in a timely manner.
• Participates in coordinating care with management and patient interdisciplinary team.
• Provides effective communication to patients, staff members, other health care professionals, and referral sources.
• Responds to agency and patient needs in a professional and creative manner.
• Performs on-call responsibilities as assigned.
• Performs other duties as assigned.

Education and/or Experience

• High school diploma or GED required.
• Experience with patient scheduling highly preferred.
• Prior customer service preferred.

Skills

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties.
• Strong written and verbal communications.

Other Skills and Abilities

• Ability to understand, read, write, and speak English.
• Articulates and embraces integrated healthcare at home philosophy.

Physical Demands and Work Environment

The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to positions in our organization.

Company Culture

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Build a Rewarding Career with Compassus

At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others. Your Career Journey Matters. We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.

The Compassus Advantage

• Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

Join us

Ready to Join? At Compassus, your career is more than a job—it’s an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive. Compassus provides a continuum of integrated home-based services including home health, home infusion, palliative and hospice care. Thousands of teammates and hundreds of access points nationwide provide high-quality care and manage patients’ advanced illnesses in partnership with health systems and long-term care partners. The Compassus Care for who I am culture reflects its unique care delivery model, which focuses on each person as an individual as well as a patient, to improve their quality of life in a meaningful way.

Learn more at compassus.com or follow @Compassus on Facebook, LinkedIn, Instagram or Twitter.