Patient Care Coordinator

EssilorLuxottica; Janesville (WI); Sur place; USD 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement savings

Paid time off

Employee discounts

Résumé du poste

LensCrafters, part of EssilorLuxottica, is seeking an administrative coordinator to support the practice operations and deliver an exceptional patient experience. The role links doctors, visitors, and patients, ensuring smooth daily workflows and a premier vision care destination for the community.

The position requires strong customer service, effective communication, and organizational skills. Weekend/evening shifts may be required depending on location, with a focus on accurate scheduling and

Qualifications

• One year of strong customer service experience.
• Excellent communication and listening skills.
• Strong problem-solving and organizational abilities.

Responsabilités

• Greet patients promptly and courteously.
• Schedule appointments in person or by phone to optimize provider time.
• Notify providers of patient arrivals and delays to keep on schedule.
• Manage reminder calls for appointments and pickups.
• Record and update financial information and process patient charges.
• Maintain office inventory and order supplies with the Practice Manager.
• Protect patient privacy in accordance with HIPAA.

Connaissances

Customer service experience

Strong communicator

Active listening

Problem solving

Organizational skills

Formation

High School diploma or equivalent

Outils

POS systems

Patient records software

Description du poste

Requisition ID: 951890

Total Rewards:Benefits/Incentive Information

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.

JOB DESCRIPTION

GENERAL FUNCTION

This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.

MAJOR DUTIES & RESPONSIBILITIES

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
• Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other administrative responsibilities as assinged by Practice Manager or as business needs.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• Minimum of one year strong customer service skills (internal/ external)
• Strong communicator and listener
• Problem solving ability
• Organization skills

PREFERRED QUALIFICATIONS

• Experience in healthcare
• Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications
• Basic knowledge of services, products, vision insurance plans/coverage and office operations
• Strong interpersonal skills

Pay Range:-20.87

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

• Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.