Patient Care Coordinator

Ivy Rehab; Holland (MI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Full benefits package within first 30–

Generous PTO

Paid holidays

Bonus incentive opportunities

Job summary

Ivy Rehab in Holland, MI is seeking a Patient Coordinator to support clinic operations. The role involves greeting patients, scheduling, answering calls, verifying insurance, obtaining authorizations, collecting payments, and assisting with new patient processing to ensure smooth clinic performance.

Ideal candidates have 2+ years of healthcare administration, strong MS Office skills, and a proactive, patient-centered approach.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greeting and checking-in patients and scheduling appointments.
• Answering incoming phone calls and verifying insurance coverage.
• Obtaining necessary authorization and processing payments.
• Collecting payments and assisting with new patient enrollment.
• Help the clinic maintain optimal performance and patient experience.

Skills

2+ years healthcare admin experience

Multitasking ability

Time management

Customer service mindset

Adaptability

Eagerness to learn

Quality patient care

Tools

Microsoft Office

Excel

Word

Outlook

Job description

State of Location:

Michigan

Position Summary:

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy’s rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.

Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Job Description:

Patient Coordinator- 40 hours/ Week (Full-Time)

Holland, MI (Peds)

Brand new clinic!

$19-20/hr

Why Choose Ivy?

Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.

Innovative Resources & Mentorship:Access to abundant resources, robust mentorship, and career advice for unparalleled success.

Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.

Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.

Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.

Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.

Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

Position Qualifications:

2+ years of administrative experience in a healthcare setting is preferred.

Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.

Great time management and ability to multi-task in a fast-paced environment.

Self-motivated with a drive to exceed patient expectations.

Adaptability and positive attitude with fluctuating workloads.

Self-motivated with the eagerness to learn and grow.

Dedication to exceptional patient outcomes and quality of care.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyrehab.com