Patient Care Coordinator

Clarity Medical Aesthetics LLC; Guilford (CT); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Bonus based on performance

Training & development

Job summary

Clarity Medical Aesthetics LLC in Guilford, CT, is looking for a Patient Care Coordinator to lead patient consultations and manage schedules. You'll be the face of the patient experience, guiding clients toward their aesthetic goals while handling CRM and sales techniques. Candidates should have at least 1 year in the medspa or similar fields and strong communication skills. The position offers a competitive salary, health insurance, 401(k), and various other benefits that emphasize employee wellness and development.

Qualifications

• 1+ year in medspa, aesthetics, dermatology, luxury cosmetics, or comparable concierge service.
• Proven track record of customer-service excellence.
• HIPAA training required within 30 days of hire.

Responsibilities

• Lead patient consultations and intake with warmth and discretion.
• Manage scheduling and provider utilization in Zenoti.
• Close consults using consultative sales techniques.

Skills

Customer service excellence

Strong communication skills

Comfort with scheduling and CRM systems

Education

Associate’s or Bachelor’s degree

Tools

Zenoti

GoHighLevel

Job description

Benefits

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• Bonus based on performance
• Company parties
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Guilford, CT - On-site - Full-time

Position: Patient Care Coordinator (PCC)

Employment: Full-time, non-exempt

Schedule: Mon - Fri with one evening shift per week (Tue or Thu until 7 PM); some Saturdays as practice expands

Compensation: $19-$23/hour base (DOE) + quarterly performance bonus

About Clarity

Clarity Medical Aesthetics is an established luxury medspa in Guilford, CT, offering injectables, energy-based treatments, medical-grade skincare, weight loss, and wellness services. We're team-driven, results-focused, and obsessed with patient experience.

The Role

As Clarity’s Patient Care Coordinator, you’ll be the face of the Clarity experience — part concierge, part consultative sales professional, part operational anchor. You’ll guide each patient toward their aesthetic goals, partner with our licensed providers to translate clinical recommendations into customized treatment plans, and elevate every touchpoint of the patient journey through trusted, consultative selling.

What You’ll Do

• Lead patient consultations and intake with warmth and discretion.
• Manage scheduling and provider utilization in Zenoti.
• Translate provider clinical recommendations into customized treatment plans.
• Close consults using consultative sales techniques.
• Recommend medical-grade skincare and home-care regimens.
• Develop expert-level knowledge of Clarity’s skincare product line.
• Drive rebook, retail attach, and membership growth against weekly KPIs.
• Maintain HIPAA‑compliant communication in every channel.

What You’ll Bring

• 1+ year in medspa, aesthetics, dermatology, luxury cosmetics, or comparable concierge service.
• Proven track record of customer-service excellence.
• Strong written and verbal communication; professional phone presence.
• Comfort with scheduling, CRM, and POS systems.
• HIPAA training required within 30 days of hire.

Preferred

• 2+ years specifically in medical aesthetics.
• Working knowledge of injectables, lasers, microneedling, peels, GLP-1 programs.
• Hands‑on experience with Zenoti and GoHighLevel.
• Associate’s or Bachelor’s degree.

Compensation and Benefits

• $19-$23/hour base (DOE) + quarterly performance bonus.
• Health insurance premium reimbursement.
• 401(k) plan with employer contribution.
• Complimentary aesthetic treatments after 90-day probationary period.
• 50% off retail medical‑grade skincare.
• 8 paid holidays plus vacation and sick time.
• 60-minute paid lunch break.
• Paid training, vendor certifications, and CEUs.

Equal Employment Opportunity

Clarity Medical Aesthetics is an Equal Opportunity Employer. We consider all qualified applicants without regard to any characteristic protected by federal, state, or local law, and provide reasonable accommodations in accordance with the ADA and applicable Connecticut law. To request an accommodation, contact [e-mail]