Patient Care Coordinator

HearingLife; Dover (DE); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability coverage

Free Life Insurance

Pet Insurance

Discounted Hearing Aids and Products

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife in Dover, Delaware is seeking a Patient Care Coordinator to ensure positive patient experiences in a retail clinic setting. The role involves welcoming patients, managing appointments, and coordinating administrative functions to support clinic operations.

Candidates should have a high school diploma (GED) and 1-2 years of customer service or healthcare experience. The position offers growth opportunities and a supportive work environment.

Qualifications

• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.

Responsibilities

• Ensure a positive patient experience by welcoming all patients.
• Manage inbound and outbound phone calls, scheduling appointments.
• Collect and verify medical insurance information for patients.

Skills

Strong interpersonal and communication skills

Exceptional organizational skills

Ability to multitask and manage time effectively

Comfortable using technology

Education

High school diploma or GED required; college degree preferred

Job description

Overview

HearingLife is a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices. We follow a scientific, results‑oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life‑changing hearing health delivered by the best personalized care.

Pay: $18 - $21 per hr.

Benefits

• PTO & Paid Holidays
• Work-Life balance is VERY important to us!
• Medical, dental, vision, and HSA
• 401K+ Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members.
• Daycare Flex Savings Plan
• Growth and development opportunities

Responsibilities

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions, and coordinating patient interactions and needs.

Daily Tasks

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPPA standards

Growth Opportunities at HearingLife for Patients Care Coordinators!

Comprehensive Onboarding: At HearingLife, we are committed to empowering our Team Members to excel in their roles from day one. We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success.

Hearing Instrument Specialist Apprentice Program: Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed you will be the provider in your own office, seeing patients and enhancing lives with hearing aid. Ask a manager about this program!

Qualifications

Education and Experience

• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.

Skills and Abilities

• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.

We are an Equal Opportunity / Affimative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, sex, national origin, disability, or veteran status.