Patient Care Coordinator

Puzio Eyecare Associates - Dennis; Dennis (MA); Vor Ort; USD 29.000 - 39.000; Vollzeit

Benefits dieser Stelle

401(k) with Match

Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Zusammenfassung

AEG Vision in the United States seeks a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize schedules across the care team. You will be the primary contact for patients, answer calls and emails, and ensure seamless coordination with clinicians and optical staff.

Ideal candidates have a high school diploma, basic computer skills, and a patient-centered mindset. You will verify insurance, enter demographics in EMR, collect payments, and help maintain a

Qualifikationen

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR and practice management systems.
• Strong organizational skills with ability to manage multiple priorities.
• Excellent verbal and written communication and patient-centered service.
• Ability to collaborate across teams and protect patient confidentiality.
• Willingness to perform various front-office duties.

Aufgaben

• Greet patients and serve as the primary contact for in-person and phone inquiries.
• Schedule appointments and optimize provider calendars to reduce delays.
• Verify insurance eligibility and enter demographics into EMR accurately.
• Collect co-pays and payments and ensure proper balancing of accounts.
• Prepare patient charts and coordinate with clinical and optical teams.
• Communicate wait times and next steps to patients to maintain a positive experience.
• Run reports to ensure charges are billed and up to date.

Kenntnisse

Customer service

Communication

Organizational skills

Teamwork

Multitasking

Problem solving

Ausbildung

High school diploma or equivalent

Tools

EMR systems

Jobbeschreibung

Practice Name

About the Job

About AEG:

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

You’ll join a team that:

• Invests in leadership development and internal growth.
• Believes people and performance go hand in hand.
• Values collaboration, authenticity, and continuous learning.
• Celebrates wins, supports challenges, and grows together.

About the role

At AEG, we believe great patient experiences begin with great teams. As a Patient Care Coordinator you are responsible not only for front desk operations, but also for supporting patient flow, schedule optimization, and seamless coordination across the care team.

The ability to anticipate needs, communicate clearly, and proactively manage the daily schedule helps ensure an efficient, high-quality experience for every patient.

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
• Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain complete information in EMR.
• Maintain a clear understanding of insurance plans and effectively communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
• Collect and document all charges, co-pays, and payments into EMR; allocate balances appropriately and support claim preparation and submission.
• Run reports and review accounts to ensure all charges are billed, filed, and up to date.
• Monitor daily patient flow and provider schedules to identify bottlenecks, delays, or overlaps; communicate and adjust as needed to support efficient patient flow.
• Proactively communicate with patients regarding wait times, delays, and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams to ensure smooth patient transitions and continuity of care throughout the visit.
• Support patient retention efforts through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Assist in maintaining an organized, clean, and patient-ready front office environment.
• Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager and/or Optometrist.

Requirements

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Full Time Employee Benefits

• 401(k) with Match
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays

Physical Demands

• Ability to utilize office equipment
• Prolonged sitting, standing, and walking
• Ability to lift up to 10 lbs

Full Time / Part Time

Full-time

Work Location

On-Site

Base Wage Range

$21.01 - $28.00 per hour

Benefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays *Benefits applicable to Full Time Employment only*

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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AEG complies with applicable Federal and civil rights laws, including Section 1557 of the Patient Protection and Affordable Care Act, and does not discriminate on the basis of race, color, national origin, ethnicity, age, disability, sex, sexual orientation, gender identity, or any combination thereof. In addition, we strive to be a company that welcomes and supports people of all backgrounds and identities, patients, customers, and Associates alike. This includes, but is not limited to culture, immigration status, social and economic class, educational level, and expression, size, family status, political belief, or religion.