Patient Care Coordinator

Silversmith Capital Partners; Danville (KY); On-site; USD 34,000 - 42,000; Full time

Job summary

Upperline Health in Danville, KY is seeking a Patient Care Coordinator to support physicians in delivering clinical services. The role will be based in our Danville clinic with travel to the Richmond, KY office, performing front desk receptionist duties and ensuring patients are checked in promptly.

Responsibilities include scheduling appointments, maintaining on-time schedules, handling patient records, collecting payments, and protecting patient confidentiality.

Qualifications

• Front-office receptionist experience in a healthcare setting or related customer service role.
• Medical billing and coding experience is highly preferred.
• Experience using EMR systems; Athenahealth preferred.
• Effective communication and strong interpersonal skills are essential.

Responsibilities

• Answer phone calls and greet patients at the front desk.
• Assist patients with scheduling and check-in; ensure timely appointments.
• Notify physicians of patient arrivals to maintain on-time schedules.
• Retrieve and file patient records; scan documents into EMR as needed.
• Collect payments and maintain patient records/confidentiality.
• Manage office supplies and inventory; support team with duties as requested.

Skills

Front desk receptionist

Healthcare clinic experience

Customer service

Communication skills

Empathy

Tools

Athenahealth EMR

Job description

About Us

Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

We put patients at the center of value-based care.

Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.

Triage is temporary. Treatment is transformative.

Why join our team?

• Mission-driven and patient-focused environment
• Competitive compensation with additional opportunity to earn monthly team bonus based on meeting key clinic metrics tied to our mission & quality patient care
• Career growth opportunities
• Generous benefit options include comprehensive medical, dental & vision, 401K, PTO and parental leave
• Work Life Balance – regular weekday clinic hours
• Supportive regional and corporate teams

About the Patient Care Coordinator Role

Upperline Health is seeking an energetic, compassionate, driven Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This person will be in our Danville, KY clinic with travel to our Richmond, KY office. clinic. The Patient Care Coordinator will be responsible for medical front desk receptionist dutiesincluding greeting patients in a friendly manner, and ensuring patients are accurately checked in and prepared for their appointments in a timely manner.

Patient Care Coordinator Responsibilities

• Responsible for front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organized
• Assist patients with scheduling appointments
• Effectively maintain on-time appointment schedules by notifying physicians when patients have arrived
• Retrieve and file patient records as needed
• Collect payment from patients
• Maintain accurate patient records by updating patient’s information and scanning documents into EMR as needed
• Responsible for office supply inventory, including checking, ordering and stocking supplies
• Protect patient rights by maintaining confidentiality of patient records
• Contribute to team effort by assisting with additional duties and when support is requested

Patient Care Coordinator Qualifications

• Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service
• Medical billing and coding experience is highly preferred
• Experience working in an EMR, Athenahealth is preferred
• Must be an effective communicator with excellent grammar and interpersonal skills
• Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
• Demonstrated experience as a motivated and dedicated team member with a stable work history
• Thrives in a fast-paced collaborative environment
• Reliable transportation and the ability to pass a drug test and a background check is required

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time