Patient Care Coordinator

LifeWorks Wellness Center; Clearwater (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health, Vision and Dental benefits

Paid Time Off

Holiday Pay

Employee discount

Job summary

LifeWorks Wellness Center is seeking a Patient Care Coordinator to create a positive, seamless experience for new patients enrolled in our comprehensive treatment programs. You will ensure patients feel supported, oriented, and confident as they begin their care journey at our clinic.

The role focuses on greeting patients, guiding them through schedules, facilitating tours, and coordinating with the care team to address questions and concerns promptly.

Qualifications

• Minimum 1 year of professional experience in a healthcare setting.
• Experience in a patient support role preferred.
• Excellent interpersonal and communication skills.
• Ability to navigate schedules, discuss plans with patients, and escort within the clinic.
• Professional, compassionate, and calm under pressure.

Responsibilities

• Welcome patients to the Clinic and provide comprehensive orientation of facilities and services.
• Serve as the main point of contact for new patients during their first days.
• Provide clinic tours and explain layout and treatment areas.
• Review treatment schedules and help patients understand where to go for each service.
• Assist with check-ins and escort patients to initial appointments, introducing staff.
• Coordinate with the care team to resolve questions or concerns promptly.
• Monitor new patient experience and escalate feedback to care team or leadership.
• Assist with patient care needs to ensure continuous high-quality care.
• Foster a welcoming, supportive, and professional environment.

Skills

Interpersonal skills

Communication

Calm under pressure

Multi-tasking

Professionalism

Education

High school diploma/GED

Medical Assisting certificate

Tools

EMR

Word

Excel

Job description

Overview

We are in search of a Patient Care Coordinator who will work to create a positive and seamless experience for the new patients who are enrolled in our comprehensive treatment programs. This position ensures that patients feel supported, oriented, and confident as they begin their care journey at our clinic.

Key Responsibilities

• Welcome the patient to the Clinic and provide comprehensive orientation of all clinic facilities and services.
• Serve as the main point of contact for new patients during their first few days
• Provide clinic tours and explain the layout and treatment areas
• Review patient treatment schedules and help them understand where and when to go for each service
• Assist with check-ins and accompany patients to initial appointments and introduce the patients to the staff who will be delivering treatments
• Coordinate with care team members to resolve patient questions or concerns promptly
• Monitor new patient experience and escalte feedback to the care team or leadership
• Assist with patient care needs to ensure the patient continues to receive excellent care.
• Foster a welcoming, supportive, and professional environment

Qualifications

• Must have a minimum of 1 year of professional experience in a healthcare setting
• Previous experience in apatient support role preferred
• Strong interpersonal and communication skills
• Comfort with navigating schedules, discussing plans with patients, and escorting patients throughout the clinic
• Professional, compassionate, and calm under pressure

Education and/or Experience

• High school diploma or GED.
• Must haveMedical Assisting schooling and/or certificate.
• Must be dependable, highly organized, systematic, and an excellent ability to multi-task.
• Attention to detail and ability to complete tasks with accuracy and properly prioritize.
• Ability to respond compassionately to the most sensitive inquiries or complaints from patients.
• Must have excellent interactive communication skills, making patients feel comfortable and at-ease.
• Proficient in EMR, Word, and Excel; typing speed of 40 WPM.

Compensation range: $20 - $25 per hour

Hours

• Full-time, minimum of 37.5 hours per week
• Monday through Friday

Benefits

• Employer sponsored health, vision and dental benefits
• Ancillary benefits (e.g. Life, Short Term Disability, etc.)
• Paid Time Off
• Holiday Pay
• Employee discount

LifeWorks Wellness Center (LWC) is an equal employment opportunity employer. All individuals seeking employment are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, pregnancy status, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. Additionally, LWC will provide all reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in undue hardship to the company.