Patient Care Coordinator Cerritos, CA

Serenehealth; Cerritos (CA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

Paid vacation and sick leave

401(k) plan

Job summary

A leading healthcare provider is seeking a Lead Care Manager in California to develop personalized care plans and coordinate member services for individuals facing mental health challenges. The ideal candidate will have strong communication and organizational skills, alongside a commitment to supporting the community’s health needs. This full-time role includes benefits such as medical, dental, and vision coverage after 60 days of employment, with a salary range of $25 - $28 hourly.

Qualifications

• A high school diploma or GED is required.
• At least 1 year of experience in member care or customer service is necessary.
• A valid California driver's license and vehicle insurance are required.

Responsibilities

• Develop personalized care plans for members.
• Coordinate with interdisciplinary teams for member services.
• Advocate for members and assist with healthcare barriers.

Skills

Excellent communication

Interpersonal skills

Customer service

Organizational skills

Proficient in multitasking

Education

High school diploma or GED

1 year experience in case management or related field

Job description

We’re always looking for bright individuals who want to advance in the health industry. Come join our team!

Are you committed to the mental health and well‑being of your community? Do you have a passion for providing care to those battling mental health issues? Are you looking to grow your practice, but not sure where to start?

If you answered “YES” to any of these, we’re here to help and welcome you to the Serene Health Family. We honor your continued commitment to help people in your community live their lives to the fullest potential imaginable. Your efforts enable patients to live the lives they dream of, deserve, and have always wished for. You can have a career in the behavioral and mental health space with us at Serene Health. If this sounds like you or your colleagues, then don’t waste another minute.

Job Summary

Lead Care Manager (LCM). The Lead Care Manager (LCM) role involves developing personalized care plans, coordinating member services, and collaborating closely with members and families, as well as Primary Care Providers to ensure they receive necessary medical treatment and support.

The LCM will consult with members to determine their needs, develop individualized action plans, and work with care teams to manage the member experience effectively. Providing emotional support, resolving administrative issues, and ensuring timely access to care are key aspects of the position. Compassion, healthcare knowledge, and exceptional customer service are essential qualities for assisting members in becoming self‑sufficient in health. The LCM will work with a diverse population of members enrolled in the Enhanced Care Management program, which may involve one or multiple members from the population of focus section below.

Responsibilities

• Interview members to assess medical and social determinant of healthcare gaps and provide education about their condition and medication, while developing individualized care plans.
• Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements.
• Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans.
• Maintain ongoing contact with members, via telehealth and in‑person visitation.
• Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers.
• Maintain empathy and professionalism while contacting members and families.
• Support behavioral health coordination, substance abuse and community resources.
• Perform additional duties as assigned.

Populations of Focus

• Individuals experiencing homelessness: Lacking a fixed, regular, and adequate nighttime residence.
• Individuals at risk for avoidable hospital or emergency department utilization: Five or more emergency room visits in a six‑month period that could have been avoided with appropriate outpatient care or improved treatment adherence.
• Individuals with serious mental health and/or substance use disorder needs: Adults who meet the eligibility criteria for participation in specialist mental health services or the Drug Medi‑Cal organized delivery system or Drug Medi‑Cal program.
• Individuals transitioning from incarceration/justice‑involved: Adults transitioning from a correctional setting within the past 12 months, or children and youth who are transitioning from a youth correctional facility within the past 12 months.
• Adults living in the community and at risk for long‑term care institutionalization: Adults who are living in the community and meet the SNF level of care criteria; or who require lower‑acuity skilled nursing or equipment for prevention, diagnosis, or treatment of acute illness or injury.
• Adult nursing‑facility residents transitioning to the community: Adult nursing residents who are interested in moving out of the institution and are likely candidates to do so successfully.
• Children and youth enrolled in California Children’s Services (CCS) or CCS Whole Child Model (WCM) with additional needs beyond the CCS condition: Children and youth experiencing at least one complex social factor influencing their health.
• Children and youth involved in child welfare: (No additional description provided).
• Individuals with intellectual/ developmental disabilities: Adults who have a diagnosed I/DD and qualify for eligibility in any other adult ECM population of focus.
• Pregnant and postpartum individuals; birth equity population of focus: Adults and youth who are pregnant or postpartum and qualify for eligibility in any other adult or youth ECM POF, or are subject to racial and ethnic disparities.

Education and Experience

• High school diploma or GED required.
• Minimum of 1 year experience in case management, member care, customer service, call center, or member care required.
• Valid California driver’s license and valid vehicle insurance required.
• MA certificate or medical terminology knowledge preferred.

Required Skills/Abilities

• Excellent communication, interpersonal, customer service and organizational skills.
• Computer skills for documentation, email and chat support.
• Proficiency in working independently and collaboratively in a team to provide member care.
• Proficiency in multitasking, organization, and attention to detail for effectively providing care to multiple members simultaneously.
• Capability to utilize resources effectively for problem‑solving while maintaining composure under pressure in a compassionate manner.
• Proficient speaking, reading and typing abilities and strong proofreading skills.

Physical Requirements

• Must be able to travel using personal vehicle to complete outreach visits (mileage reimbursement at standard rate).
• Prolonged periods of sitting at an office desk on a computer.
• Lifting: Able to lift up to 15 lbs.

Pay Range

$25 – $28 USD per hour.

Benefits

• Medical, Dental & Vision benefits after 60 days of employment.
• Short & Long‑Term Disability benefits.
• Voluntary Accident, Critical Illness and Hospital Indemnity plans.
• Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• 401(k) effective after 1 year of employment.
• Paid vacation and sick leave.
• Paid holidays.
• Employee referral program.
• Company discount program.

Equal Opportunity Employer Statement

Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.

Pre‑Employment

Optima Medical Management Group is a drug‑free workplace. Employment is contingent upon a successful pre‑employment drug screening and background check.