Patient Care Coordinator

Advancedfamilyeyecare

Cedar Falls (IA)

On-site

USD 24,796 - 30,307

Full time

14 days+

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Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

Advancedfamilyeyecare in Cedar Falls is seeking a full-time Patient Care Coordinator. The role involves greeting patients, checking them in and out, answering inquiries, and ensuring smooth office operations. Ideal candidates will have strong communication and organizational skills, and a comfort level with technology is essential. Compensation includes a pay range of $18.00 – $22.00 per hour plus benefits like health insurance and a 401(k). The work environment is supportive and team-oriented.

Qualifications

Strong communication, interpersonal, and organizational skills.
High comfort level with technology.
Able to juggle tasks in a busy office setting.
Easily adaptable to change.
Open minded.

Responsibilities

Greet and direct all visitors positively.
Answer phone calls promptly and respond accordingly.
Check patients in and out of appointments thoroughly.
Prepare for the next day by confirming appointments.
Respond to patient inquiries politely.

Skills

Strong communication skills

Interpersonal skills

Organizational skills

Comfort level with technology

Adaptability to change

Job description

Job Summary – Patient Care Coordinator

We are looking for a highly motivated and energetic professional to join our team as a full‑time Patient Care Coordinator. We provide patients with the absolute best in quality eye care. Our team members greet each patient with a friendly and professional demeanor and convey the confidence, knowledge, and attention to detail that our patients have come to trust. The Patient Care Coordinator is responsible for setting the tone for each patient interaction, keeping a close eye on the office pulse, and growing sales of AFEC’s core products and services.

Cultural Alignment

Team members at Advanced Family Eye Care are immersed in a positive, fun‑loving, and professional atmosphere where we listen first, teach why, and serve compassionately – together. Our team is deeply dedicated to our patients, focused in our work and united by a shared desire to grow.

Our close‑knit, family‑oriented team is built on trust, respect, and accountability. We take the time to understand one another, communicate with purpose and support each other’s growth. Every team member is empowered to develop both personally and professionally, and to contribute to a culture where people feel valued, connected, and proud of the care we provide.

Responsibilities & Duties – High Level

Adapting to office flow based on fluctuations
Always prioritizing and improving patient and team member experience
Providing feedback on improvement opportunities and assisting with implementation of change
Emphasizing and growing the sale of contact lenses
Championing goals specific to those performing reception duties
Assisting with documentation and updating of processes performed
Motivating team members in an ever‑changing environment

Day‑to‑Day Responsibilities

Positively greeting and directing all visitors upon walking through the door
Quickly and enthusiastically answering phone calls and responding accordingly
Thoroughly checking patients in and out of appointments
Preparing for the next day by confirming appointments, creating patient folders and reviewing insurance information
Responding to patient inquiries in a polite and timely manner
Walking patients through contact lens purchases
Working closely with Optical team as glasses selection and checkout can go hand‑in‑hand
Keeping a welcoming and safe reception area

Qualifications & Skills