Patient Care Coordinator

Affinity Eye Care; Casa Grande (AZ); Vor Ort; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Zusammenfassung

AEG Vision is seeking a Patient Care Coordinator to optimize patient flow and coordinate front desk operations. You will support scheduling, insurance verification, and EMR data entry to ensure a smooth patient experience.

Join a team that values leadership, collaboration, and continuous learning. This on-site role offers full-time hours and benefits, with opportunities for growth within a community-focused practice.

Qualifikationen

• High school diploma or equivalent required.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must maintain patient and practice confidentiality.

Aufgaben

• Greet patients and be the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage email communications.
• Schedule patient appointments and optimize provider schedules.
• Execute appointment confirmation and reminder processes to reduce no-show rates.
• Verify insurance eligibility and patient demographics; enter data into EMR.
• Maintain understanding of insurance plans and communicate coverage and financial responsibility.
• Prepare patient charts and documentation for visits.
• Record charges, co-pays, and payments into EMR and assist with claims.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and provider schedules; adjust as needed.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support retention through recall and follow-up for annual/medically necessary appointments.
• Maintain organized, clean front office environment.
• Perform other duties as assigned by Practice Manager and Optometrist.

Kenntnisse

Organizational skills

Communication skills

Interpersonal skills

Multi-tasking

Problem solving

Confidentiality

Ausbildung

High school diploma or equivalent

Tools

EMR

Practice management systems

Jobbeschreibung

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

You'll join a team that:

• Invests in leadership development and internal growth.
• Believes people and performance go hand in hand.
• Values collaboration, authenticity, and continuous learning.
• Celebrates wins, supports challenges, and grows together.
• Is recognized as a Top Employer of 2026 by Flex Surveys.

About the role

At AEG, we believe great patient experiences begin with great teams. As a Patient Care Coordinator you are responsible not only for front desk operations, but also for supporting patient flow, schedule optimization, and seamless coordination across the care team.

The ability to anticipate needs, communicate clearly, and proactively manage the daily schedule helps ensure an efficient, high-quality experience for every patient.

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
• Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain complete information in EMR.
• Maintain a clear understanding of insurance plans and effectively communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
• Collect and document all charges, co-pays, and payments into EMR; allocate balances appropriately and support claim preparation and submission.
• Run reports and review accounts to ensure all charges are billed, filed, and up to date.
• Monitor daily patient flow and provider schedules to identify bottlenecks, delays, or overlaps; communicate and adjust as needed to support efficient patient flow.
• Proactively communicate with patients regarding wait times, delays, and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams to ensure smooth patient transitions and continuity of care throughout the visit.
• Support patient retention efforts through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Assist in maintaining an organized, clean, and patient-ready front office environment.
• Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager and/or Optometrist.

Requirements

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Full Time Employee Benefits

• 401(k) with Match
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays

Physical Demands

• Ability to utilize office equipment
• Prolonged sitting, standing, and walking
• Ability to lift up to 10 lbs

Full Time / Part Time

Full-time

Work Location

On-Site

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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AEG complies with applicable Federal and civil rights laws, including Section 1557 of the Patient Protection and Affordable Care Act, and does not discriminate on the basis of race, color, national origin, ethnicity, age, disability, sex, sexual orientation, gender identity, or any combination thereof. In addition, we strive to be a company that welcomes and supports people of all backgrounds and identities, patients, customers, and Associates alike. This includes, but is not limited to culture, immigration status, social and economic class, educational level, and expression, size, family status, political belief, or religion.