Patient Care Coordinator

Pacific Neuropsychiatric Specialists; California (MO); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

401(k) matching

Job summary

Pacific Neuropsychiatric Specialists is seeking a friendly, people-oriented medical front desk/assistant to welcome patients, process check-ins, collect copays, and schedule follow-ups. You will help ensure full provider schedules, assist with paperwork, and relay messages to clinicians.

The role requires strong communication and multitasking in a fast-paced clinic. Ideal candidates have a High School Diploma, CPR/BLS certification, and experience in a medical setting; college education or MA

Qualifications

• Experience in a medical facility or clinical setting.
• Strong communication, both written and verbal.
• Proficiency with telephone systems and computer applications.
• Ability to multitask and handle stress in a dynamic clinic.

Responsibilities

• Greet patients warmly and manage check-in/check-out processes.
• Collect copays and schedule follow-ups.
• Maintain full provider schedules and contact waitlisted patients.
• Assist with paperwork and communications with insurance companies.
• Relay messages to providers and respond to patient inquiries promptly.
• Coordinate appointments and flexible coverage across locations.
• Collaborate as a team and adapt to changing priorities in a high-volume office.

Skills

People oriented

Excellent communication

Telephone skills

Computer skills

Medical facility experience

Multitasking

Stress management

Education

High School Diploma

College education preferred

Medical Assistant Certification

BLS/CPR Certification

Job description

Are you doing what you love? We are!

Pacific Neuropsychiatric Specialists is a leading mental health medical group that provides treatments for various mental health issues, including ADD/ADHD, depression, adolescent psychiatry, adult psychiatry, medication management, anxiety, psychotherapy, schizophrenia, bipolar disorder, schizophrenia, and dementia. Employees of Pacific Neuropsychiatric Specialists (“PNS”), are important members of a team effort. We hope that employees find their position with PNS rewarding, challenging, and productive. Our employees have been the fuel of our successful growth and are the foundation of our future. We support healthy work/life balance for our employees and invest in their potential through opportunities for continual learning and growth.

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• 401(k) matching

Key Responsibilities

• Welcome all patients with an inviting and positive attitude.
• Check patients in and collect copays.
• Check patients out and schedule follow-up appointments.
• Ensure provider's schedules are full and if there are openings call patients on the waitlist.
• Schedule and confirm appointments for existing patients.
• Assisting provider with filling out paperwork brought in by the patient and or faxed by insurance company/EDD and assist with letters when needed.
• Relaying patient messages/concerns to providersvia email and effectively communicate back to patients what the provider's response is.
• Answering and returning patient calls as well as responding to their voicemails in a timely manner.
• Being a team player who is willing to help when and where it is needed.
• Flexibility with locations if coverage is needed.
• Ability to handle a high volume office.

Skills And Qualifications

• Previous experience or training/education working in a medical facility.
• Must be friendly, outgoing, “people oriented”.
• Excellent communications skills, both written and oral.
• Telephone and computer skills.
• Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
• Intermediate math and computer skills.
• Must be able to interact with all levels of staffing in a professional manner.

Education And Experience

• High School Diploma required. College or college-equivalent education is preferred.
• Psychiatric practice experience recommended.
• Medical Assistant Certification (Preferred).
• BLS/CPR Certification (Required).

Compensation And Benefits

• PNS offers a competitive compensation package including; Medical, dental, vision, and paid time off.
• Hourly rate based on skill, experience and tenure of your profession.