Patient Care Coordinator

Shady Grove Fertility; Brandon (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Tuition Assistance

Professional Development

Performance Bonus

Paid Time Off

Paid Holidays

Parental Leave

Life Insurance

Disability Benefits

Fertility Discount

Wellness Programs

Recognition Programs

Job summary

Shady Grove Fertility in Brandon, Florida is seeking a Patient Care Coordinator to support fertility patients, provide counseling, and communicate physician orders with pre- and post-operative education.

You will help deliver compassionate care, work with a nationwide physician network, and contribute to a patient-centric experience in a fast-growing fertility program.

Qualifications

• Strong communication skills, both oral and written.
• Healthcare experience preferred and familiarity with medical terminology.
• Ability to work autonomously and in a team environment.
• Attention to detail and accuracy in data entry.
• Customer service mindset with compassion and professionalism.

Responsibilities

• Assist with clinical care of fertility patients.
• Provide patient/couple counseling and teach procedures; relay physician orders.
• Deliver pre- and post-operative education to patients.
• Create a compassionate environment supporting patients and families.
• Work independently to help achieve program goals.
• Support and promote excellence in customer service.

Skills

Excellent oral and written comms

Interpersonal and customer service

Autonomous and collaborative

Attention to detail; data entry

Healthcare experience; medicalTermin

Education

High School Diploma or GED

Job description

Build What Matters Most—Families, Futures, And Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including Shady Grove Fertility—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for an Patient Care Coordinator to join our team at Shady Grove Fertility in Brandon, Florida.

• Schedule: Monday through Friday, from 7:0 AM to 4:00 PM

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In This Role, The Patient Care Coordinator Will

• Assist with the clinical care of fertility patients
• Provide patient/couple counseling, procedure teaching, communicates physician orders and instructions
• Provide pre and post op education
• Establish a compassionate environment by providing emotional and psychological support to patients and patients' families
• Work independently to assure the program goals are achieved
• Support and promote excellence in customer service

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications And Skills Include

• Excellent oral and written communication, interpersonal and customer service skills
• High School Diploma or GED
• Ability to work autonomously and in a team environment
• Strong attention to detail, demonstrated ability to follow-through, and high degree of comfort with computer applications, accuracy and speed with data entry is required.
• Minimum of one year of prior experience in healthcare and familiarity with medical terminology

More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.