Patient Care Coordinator

Talentify; Aurora (IL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Rosin Eyecare is seeking a detail-oriented office administrator to support daily clinic operations, greet patients, manage schedules, and assist with billing and insurance processes. The role emphasizes superior customer service and accurate data handling.

The position requires strong communication skills, organization, and the ability to work occasional evenings and weekends to meet patient needs. Rosin Eyecare is part of EssilorLuxottica, offering growth opportunities in a health-conscious

Qualifications

• High School diploma or equivalent.
• 2+ years of office experience in a healthcare setting.
• Strong customer service and communication skills.
• Strong listener and problem-solving abilities.
• Good organization and time management.

Responsibilities

• Greets patients and answers calls promptly to support smooth operations.
• Schedules appointments and coordinates with clinicians to optimize time and room usage.
• Notifies staff of patient arrivals and delays to maintain on-time service.
• Records and updates financial information, processes charges, and handles claims where needed.
• Maintains office inventory and ensures supplies are stocked.
• Protects patient confidentiality per HIPAA and complies with policies.
• Supports insurance eligibility verification and billing processes.
• Ensures office systems and a safe environment are maintained.

Skills

Customer service

Communication

Problem solving

Organization

Attention to detail

Education

High School diploma or equivalent

Tools

POS systems

Patient records software

MS Office

Job description

The Company

Rosin Eyecare was founded in 1930 with the mission of providing Chicagoans excellent eye health services and delivering exceptional vision. In the 90 years since, we’ve remained completely focused on treating our patients like we would treat members of our own family. This commitment has fueled our success, allowing us to expand across the region and ensure that better vision is never too far out of sight. Our expert team of Optometrists, Ophthalmologists, and LASIK surgeons are dedicated to their specialties and each have extensive training in their respective field. We offer comprehensive eye exams, stylish glasses, and contact solutions, along with a variety of eye health checkups. We’re constantly incorporating cutting-edge technology and the latest techniques to provide a modern approach to eye care.

As part of our team, you will have access to tailored professional development opportunities to ensure you have the right skills to succeed in your new role. Our people are our strength and are always an integral part of our success. If customer service and fashion/styling is your forte then we would like you to apply at Rosin and allow us to help you break into this field of endless learning and growth.

Rosin is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.

MAJOR DUTIES & RESPONSIBILITIES

• Greets patients without delay.


• Promptly answers the telephone in a friendly and courteous manner.


• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.


• Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.


• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.


• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.


• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.


• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.


• Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.


• Ensures all office systems are maintained.


• Maintains a safe working environment for all team members and patients.


• Maintains operations by following policies and procedures, reporting needed changes.


• Contributes to team effort by accomplishing related tasks as needed.


• Works weekends and evenings in support of the business needs (varies by location).


• Adheres to attendance and daily time keeping requirements.


• Adheres to all company policies and procedures.


• Consistently maintains proper dress code.


• Performs other administrative responsibilities as assinged by Practice Manager or as business needs.

BASIC QUALIFICATIONS

• High School graduate or equivalent


• 2+ years of office experience in a healthcare setting


• Strong customer service skills (internal and external)


• Strong communicator and listener


• Problem solving ability


• Organization skills

PREFERRED QUALIFICATIONS

• Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications


• Basic knowledge of services, products, vision insurance plans/coverage and office operations


• Strong interpersonal skills

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.