Patient Care Coordinator

EssilorLuxottica; Aurora (CO); On-site; USD 26,000 - 33,000; Part time

Job summary

LensCrafters is seeking a part-time front desk/administrative assistant to support daily operations in our eye care practice. You will greet patients, answer calls, manage appointments, and coordinate visit flow to ensure a smooth patient experience.

This role emphasizes strong customer service, clear communication, and organization while maintaining HIPAA compliance and accurate billing procedures. Weekend/evening shifts may be required at certain locations.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills (internal/ external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
• Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other administrative responsibilities as assinged by Practice Manager or as business needs.

Skills

Customer service

Communication

Problem solving

Organization

Education

High School diploma or equivalent

Tools

Point-of-sale (POS)

Patient record systems

Job description

Requisition ID:946733

Store #:001079 LensCrafters

Position:Part-Time

Total Rewards:Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.

MAJOR DUTIES & RESPONSIBILITIES

• Greets patients without delay.


• Promptly answers the telephone in a friendly and courteous manner.


• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.


• Keeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.


• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.


• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.


• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.


• Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.


• Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.


• Ensures all office systems are maintained.


• Maintains a safe working environment for all team members and patients.


• Maintains operations by following policies and procedures, reporting needed changes.


• Contributes to team effort by accomplishing related tasks as needed.


• Works weekends and evenings in support of the business needs (varies by location).


• Adheres to attendance and daily time keeping requirements.


• Adheres to all company policies and procedures.


• Consistently maintains proper dress code.


• Performs other administrative responsibilities as assinged by Practice Manager or as business needs.

BASIC QUALIFICATIONS

• High School graduate or equivalent


• Minimum of one year strong customer service skills (internal/ external)


• Strong communicator and listener


• Problem solving ability


• Organization skills

PREFERRED QUALIFICATIONS

• Experience in healthcare


• Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications


• Basic knowledge of services, products, vision insurance plans/coverage and office operations


• Strong interpersonal skills

Pay Range:18.66-24.17

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.