Patient Care Coordinator

CVS Health; Arkansas; Hybrid; USD 35,000 - 59,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Remote Patient Intake Coordinator to support the Enteral Nutrition Center by efficiently admitting patients onto service and coordinating care across the branch, sales staff, and insurance verification teams.

The role requires strong customer service, healthcare knowledge, and proficiency with Excel, Outlook, and Word. Training is virtual; the position is full-time and work-from-home with a competitive benefits package.

Qualifications

• 2+ years customer service experience.
• 2+ years healthcare experience.
• 1+ year MS Office experience (Excel, Outlook, Word).

Responsibilities

• Process orders from referral sources and patients, replying to phone and fax inquiries and resolving patient complaints.
• Assess patient needs and document referral requests for coordination of care.
• Provide information about equipment, supplies and services to applicable departments to onboard patients.
• Coordinate with Insurance Verification Team to process patient details and collect benefit coverage information.
• Relay insurance coverage details to referral sources and patients and discuss forms required for billing.

Skills

Customer service

Healthcare experience

Typing 40-50 wpm

Multitasking

Multiscreen workflows

Call Center experience

Education

High School diploma or GED

Tools

Excel

Outlook

Word

Job description

## Patient Care CoordinatorApply: Remote: LA - Work from home: MS - Work from home: GA - Work from home: AR - Work from home: NV - Work from home: Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): R1063021We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.**Position Summary**Join the Coram/CVS team as a Patient Intake Coordinator and you will support the Enteral Nutrition Center with the initial admission of patients onto service with the Company. In this role, you will maintain communication and workflow between the branch, Sales staff, Insurance Verification team, and referral sources, helping to ensure new patients are receiving excellent care while on our services. As a Patient Intake Coordinator you will...\\* Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints\\* Assess patient needs and document referral requests for coordination of care.\\* Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company\\* Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information\\* Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients\\*Training will occur virtually & must be able to work alone This is a full-time, permanent, work from home benefited position and is NOT through an agency. Pay Range: $19.00-21.00 per hour range**Required Qualifications**\\* Minimum two years experience in customer service\\* Minimum two years experience in healthcare\\* Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word**Preferred Qualifications**\\*Insurance terminology\\*Medical Benefit knowledge\\*typing skills 40-50wpm\\*multi-tasking\\*using multiple screens\\*Call Center experience\\*Basic math skills**Education** High School diploma or GED **Skills Required**Insurance CoverageMedical TerminologyTelephone Customer ServiceTypingMultiscreenMedical PrescriptionsCustomer Service StandardsBasic MathMultitaskingPrescription InterpretationCustomer Service CommunicationPrescription Processing**Anticipated Weekly Hours**40**Time Type**Full time**Pay Range**The typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.**Great benefits for great people**We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‐time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‐being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 11/30/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.