Patient Care Consultant

Jushi; Philadelphia (Philadelphia County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401(k)

Job summary

Jushi Holdings Inc. is seeking a Dispensary Patient Consultant to deliver concierge-level service and drive sales in our retail location. You will assist patrons, guide product selections, and ensure compliance with company policies and industry regulations.

The role requires strong customer service experience, basic math and computer skills, and the ability to work as part of a team in a fast-paced retail environment. Bilingual Spanish is a plus and travel is occasional.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor’s degree preferred.
• Minimum of 2 years’ experience with customer service in retail.
• Excellent computer, mathematical, language and reasoning skills.
• Bilingual in Spanish preferred.
• Occasionally requires local travel, as needed.

Responsibilities

• Provide outstanding, accurate customer service to patrons by answering questions or directing them as needed.
• Lead tours of sales floor and make product recommendations based on product knowledge when available.
• Maintain knowledge of patient and member benefits, discounts, coupons and promotions; encourage memberships.
• Adhere to safety, health, and regulatory policies; follow company policy and regulations.
• Operate POS system and cash drawer; handle transactions accurately.
• Keep store clean and stocked; perform stocking, sweeping, mopping, and sanitizing.
• Work as part of a team to meet sales, guest satisfaction, and compliance goals.
• All other duties as assigned.

Skills

Customer service

Bilingual - Spanish

Multitasking

Communication

Teamwork

Education

High School diploma or GED

Associate or Bachelor's degree preferred

Tools

POS system

Computer skills

Job description

Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The Dispensary Patient Consultant is vital to delivering customer service and offering a distinctive shopping experience that drives sales results. The Dispensary Patient Consultant is primarily responsible for aiding patrons and patients through concierge-level service. The Dispensary Patient Consultant conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.

WHAT YOU WILL DO

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Operate cash register, computer-based POS system, and cash drawer
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
• All other job duties as assigned

WHAT WE ARE LOOKING FOR

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Minimum of 2 years’ experience with customer service in retail.
• Excellent computer, mathematical, language and reasoning skills
• Bilingual in Spanish preferred
• Excellent multi-tasking skills over the phone and in person
• Occasionally requires local travel, as needed

PHYSICAL REQUIREMENTS

• Constantly perform desk-based computer tasks
• Frequently standing/walking
• Occasionally, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 50pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.