Patient Care Consultant

Aspen Dental; Akron (OH); On-site; USD 48,712,000 - 63,039,000; Full time

Benefits offered by this job

Paid time off

Health/dental/vision coverage

401(k) with company match

Job summary

Aspen Dental is seeking a Patient Care Consultant (Operations Lead) to guide patients through treatment options, discuss financial solutions, and move care forward with empathy. You will be the trusted advisor, working closely with clinicians to ensure patients understand plans and feel supported at every step.

This full-time role offers extensive training, competitive compensation, and a benefits package including PTO, health/dental/vision, and a 401(k) with company match.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 2+ years of experience in patient coordination, consultative sales, healthcare, or related field.
• Strong communication and interpersonal skills with the ability to build rapport and trust with patients.

Responsibilities

• Meet one-on-one with patients to review treatment plans and recommendations.
• Explain treatment options, insurance benefits, and payment options clearly.
• Build trust and patient confidence by addressing questions and barriers to treatment.
• Create and present customized payment/financing options.
• Use consultative communication to help patients make informed decisions.
• Partner with doctors and team for a seamless, patient-first experience.
• Track consultations, treatment acceptance, and follow-up activity using CRM tools.
• Support scheduling, insurance verification, and collections processes.
• Assist in reinforcing daily office priorities and non-clinical tasks.

Skills

Communication skills

Interpersonal skills

Rapport building

Active listening

Team collaboration

Education

High school diploma

College degree preferred

Tools

CRM systems

Scheduling software

Job description

Patient Care Consultant Internal Title: Operations Lead At Aspen Dental, we put You First, offering the security and stability that comes with working for a world-class dental service organization (DSO). Our industry-leading training, competitive compensation, and career growth opportunities will help you thrive in your career while making a meaningful impact on patients' lives.

As a Patient Care Consultant, which internally we call Operations Lead, you'll serve as a trusted guide for patients, helping them understand their treatment recommendations, explore financial solutions, and confidently move forward with care. This is an ideal opportunity for someone who enjoys building relationships, having one-on-one conversations, and helping people make informed healthcare decisions.

Job Type: Full-time Salary: $17 - 22 / hr + incentive opportunity.

We offer:

• Career development and growth opportunities to support you at every stage of your career A fun, collaborative culture that encourages innovation and teamwork Free continuous learning and development through TAG U Best-in-class training and support to set you up for success Benefits package including paid time off, health, dental, vision, and 401(k) savings plan with company match*

*May vary by independently owned and operated Aspen Dental locations.

How You'll Make a Difference

As a Patient Care Consultant, you will be a treatment plan advisor for patients, helping them navigate their journey toward a healthier, more confident smile. Partnering closely with clinicians and office leadership, you'll ensure patients understand their treatment options and feel supported every step of the way.

Key Responsibilities

• Meet one-on-one with patients to review treatment plans and recommendations provided by the clinical team
• Explain treatment options, procedures, insurance benefits, and financial solutions in clear, compassionate language
• Build trust and patient confidence by addressing questions, concerns, and barriers to treatment
• Create and present customized payment and financing options tailored to individual patient needs
• Use consultative communication techniques to help patients make confident, informed decisions about their care
• Partner with doctors and team members to deliver a seamless, patient-first experience
• Track patient consultations, treatment acceptance, and follow-up activity using practice management and CRM tools
• Leverage key performance metrics to improve patient outcomes and practice performance
• Support appointment scheduling, treatment coordination, insurance verification, and collections processes
• Assist in reinforcing daily office priorities and supporting the non-clinical team as needed
• Ensure all patient interactions align with company policies, government regulations, and dental board standards

Qualifications

• High school diploma or equivalent required; college degree preferred
• 2+ years of experience in patient coordination, consultative sales, healthcare, customer service, retail sales, or a related field preferred
• Strong communication and interpersonal skills with the ability to build rapport and trust with patients of all backgrounds
• Ability to explain complex information in a simple, patient-friendly manner
• Comfort discussing insurance, financing, and payment options
• Excellent organizational and time-management skills
• Experience with CRM, scheduling, or patient management systems preferred
• Patient-first attitude with empathy, professionalism, and active listening skills
• Collaborative team player who thrives in a fast-paced environment

Why You’ll Love This Role

Every day, you'll have the opportunity to sit down with patients, understand their goals, and help them take the next step toward improving their oral health and confidence. You'll spend your time building relationships, creating personalized solutions, and helping patients begin life‑changing treatment with confidence. At Aspen Dental, you'll make a difference not just in patients' smiles—but in their lives.

Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.

ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.