Patient Care Concierge: Infusion Scheduling & Coordination

Socket.dev; Dublin (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive Wages

401(k) with a Match

Referral Bonus

Paid Time Off

Great Company Culture

Annual Merit Based Increases

No Weekends or Holidays

Paid Parental Leave Options

Affordable Medical, Dental, & Vision

Company Paid Disability & Basic Life

HSA & FSA Options

Education Assistance Program

Job summary

Soleo Health is seeking a Full-time Patient Infusion Care Coordinator (Patient Ambassador) in Dublin, OH to support our Specialty Infusion Pharmacy. The role includes data entry, scheduling, and coordination for the nursing team to ensure a seamless patient experience.

The ideal candidate has a high school diploma, healthcare scheduling or home infusion experience, strong communication and multitasking skills, and proficiency with MS Office.

Qualifications

• High school diploma or equivalent required.
• Prior healthcare scheduling experience required.
• Home infusion experience required.
• Ability to work on-site and interact directly with patients in a clinical setting.
• Strong communication skills.
• Ability to prioritize and multitask.
• Basic computer skills including Microsoft Excel, Word, Outlook.
• CPR Plus application experience preferred.

Responsibilities

• Receive medication referrals and collect insurance information through various methods.
• Proficient data entry and generating daily office communications.
• Contact referral sources, patients, or prescriber’s offices to obtain additional information required for verification of benefits or prior approvals.
• Place outbound calls to patients or doctor’s offices to notify them of care status.
• Collaborate with prescribers to facilitate payor denial appeals.
• Act as a single point of contact for all referral activity with internal customers, manufacturers/HUBs, patients, prescribers, and referral sources.
• Provide exceptional customer service to external and internal customers, resolving requests in a timely and accurate manner.
• Ensure appropriate notification of patients regarding financial responsibility, benefit coverage, and payor authorization for services.
• Serve as the main point of contact for the nursing department, demonstrating the ability to multi-task and remain calm under pressure.
• Coordinate and plan scheduling activities for the nursing department, ensuring accuracy and efficiency.
• Demonstrate knowledge of the geographical area for efficient scheduling and coordination of nursing visits.
• Clearly communicate patient needs for external agency support, when necessary, to ensure timely care.
• Collaborate with internal departments and external partners to promote, foster, and maintain optimal relationships across departmental and company lines.
• Support client satisfaction at a level that ensures account retention.
• Meet with patients in person following AIS visits to schedule their next appointment prior to departure.
• Confirm patient understanding of their next visit and ensure accurate scheduling to support timely medication dispensing and care coordination.
• Inquire about the patient’s appointment experience and request completion of a brief satisfaction survey.
• Serve as a key touchpoint for enhancing the in-clinic patient experience and supporting overall customer satisfaction outcomes.

Skills

Data entry

Communication

Multitasking

Microsoft Excel

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Soleo Health is seeking a Full-time Patient Infusion Care Coordinator (Patient Ambassador) in Dublin, OH to support our Specialty Infusion Pharmacy. The role includes data entry, scheduling, and coordination for the nursing team to ensure a seamless patient experience.

The ideal candidate has a high school diploma, healthcare scheduling or home infusion experience, strong communication and multitasking skills, and proficiency with MS Office.