Patient Care Associate

Oula; Charlotte (NC); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

None

Job summary

Oula, a maternity care provider in Charlotte, NC, is seeking a Patient Care Associate to deliver exceptional patient experiences. You will be the first point of contact for inquiries and will collaborate with Customer Experience, Clinical Operations, and clinical teams to ensure smooth patient journeys.

This full-time, on-site role at the Charlotte Clinic emphasizes empathy, organization, and proactive support, including scheduling, records handling, and onboarding for virtual care resources.

Qualifications

• High school diploma or equivalent required; some college and/or healthcare-related coursework preferred.
• Passion for improving maternity care through a combination of clinical care, technology, patient empowerment and education.
• Ruthlessly organized and detail-oriented in daily tasks.
• Committed to outstanding service in maternal healthcare space.
• Able to communicate effectively with internal and external stakeholders.
• Dependable and adaptable to evolving processes.
• Excited about fast-paced early-stage company environment.

Responsibilities

• Answer incoming patient calls with warmth, professionalism, and consistency.
• Respond to patient messages and route to appropriate team.
• Provide scheduling, directions, and general inquiries assistance.
• Process medical record requests and map records to the EMR.
• Route questions to appropriate care team member.
• Document all interactions in Oula’s systems with attention to detail.
• Support patient onboarding and access to virtual care resources.
• Collaborate with Care Coordinators and front desk staff for seamless experiences.
• Be on-site during scheduled hours and travel to other clinic locations.
• Complete daily administrative tasks as directed by the Clinic Manager.

Skills

Empathy

Detail-oriented

Effective communication

Team collaboration

Customer service

Education

High school diploma or equivalent

Healthcare coursework preferred

Job description

Charlotte, North Carolina, United States

Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most.

Since launching in 2021, we’ve expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. We currently have 4 clinics in the tri-state area, with three new clinics opening in 2026! Come join our team of clinicians, innovators, operators, and technologists passionate about setting a new standard in maternity care.

About the Role

We’re seeking a Patient Care Associate to join our collaborative maternity practice. We’re looking for someone detail-oriented, empathetic, and passionate about delivering an exceptional patient experience.

In this role, you’ll be a primary point of contact for patient inquiries and will work closely with our Customer Experience, Clinical Operations, and clinical teams to ensure smooth, supportive patient journeys. This early-career position is perfect for someone who thrives in a fast-paced healthcare environment and enjoys working on a dynamic, mission-driven team.

This is a full-time role at our Charlotte Clinic, 129 Greenwich Rd, Charlotte, NC 28211

What You'll Do

• Answer incoming patient calls with warmth, professionalism, and consistency
• Respond to patient messages and route them to the appropriate team
• Provide timely assistance with scheduling, directions, and general inquiries
• Process medical record requests (sending/receiving, ensuring accuracy, mapping records to the EMR, responding to requests, calling other healthcare entities to obtain records)
• Route patient questions or concerns to the appropriate care team member
• Document all interactions in Oula’s systems with attention to detail
• Support patient onboarding and access to virtual care resources
• Collaborate closely with Care Coordinators, Front Desk Associates, and clinical staff to ensure seamless patient experiences
• Be present on-site at our clinics during scheduled hours, travel regularly to other clinic locations, and provide cross-coverage at the Front Desk
• Complete additional administrative tasks related to daily patient requests or needs as directed by the Clinic Manager

What You'll Bring

• High school diploma or equivalent required; some college and/or healthcare-related coursework preferred
• Passion for improving maternity care through a combination of clinical care, technology, patient empowerment and education
• Ruthlessly organized and detail-oriented in your daily tasks
• Committed to providing outstanding service in the maternal healthcare space
• Able to communicate effectively both verbally and in writing with internal and external stakeholders
• Dependable and adaptable, with the ability to navigate new and evolving processes
• Excited about the opportunity and fast-paced work environment of an early-stage company

Nice to Have

• Previous experience in a customer service, administrative, or healthcare support role (not required)
• Prior experience working with Athena, EPIC, Dorsata, Slack and/or Google Suite
• Spanish or other non-English language proficiency

Our Values: ECHOES

Our values are Excellence, Candor, Humanity, Ownership, Evidence, and Service. In practice, that means we care about our patients and each other, have honest conversations with respect, make decisions based on evidence, and keep the patient at the center of everything we do.

Oula Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.

Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued.

Salary Range

$19 - $20 USD

Oula's Commitment as an Equal Opportunity Employer:

We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter – this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.