Patient Care Assistant I

Lumicera; Des Moines (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Paid time off (20 days)

Parental leave (4 weeks)

Paid holidays (9)

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Job summary

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs and communicate with patients, prescribers, pharmacists, and payers to assist in fulfillment and patient care.

You will handle calls with professionalism, gather necessary information, and support data collection to ensure accurate prescription fulfillment while adhering to regulatory and ethical standards.

Qualifications

• Minimum 1–2 years of customer service experience preferred.
• Experience in a pharmacy or healthcare environment preferred.
• Ability to gather data, establish facts, and assist in problem solving for patient care and fulfillment.

Responsibilities

• Answer inbound calls from patients, prescribers, or health professionals.
• Make outbound calls to establish shipment criteria and gather scripted information.
• Utilize pharmacy systems to manage patient therapy and refill compliance.
• Triage calls to licensed healthcare associates when clinical intervention is needed.
• Uphold all applicable laws and ethical standards in daily duties.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Compliance awareness

Education

High School Diploma or GED

Job description

Overview

Due to growth, we are adding a Patient Care Assistant to our team!

Under general direction of the Supervisor, Pharmacy Services the person employed in this Patient Care Assistant/ Customer Service position will assist with the Specialty Pharmacy programs. Primary responsibility is to effectively communicate with patients, physicians, pharmacists, and payers to assist in the fulfillment and patient care of specialty pharmacy medications in a Specialty Pharmacy.

The Patient Care Assistant focuses on answering and placing calls with a warm and professional greeting with patients, prescribers, and insurance companies. This role must accurately gather relevant information for the prescription fulfillment process. This position must be able to collect data, establish facts, draw conclusions, and identify and solve problems.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions
• Make outbound calls to patients to establish shipment criteria and asking scripted questions when applicable
• Utilize operating systems and tools to help manage patient therapy and refill compliance
• Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed
• The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employee
• Other duties as assigned

Qualifications

What our team expects from you?

• High School Diploma or equivalent GED is strongly preferred
• Minimum 1-2 years of customer service experience preferred
• Experience in a pharmacy or healthcare environment preferred
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account

Please note that this job posting is an evergreen posting, which means it is continuously open and used to gather a pool of qualified candidates for future openings. By applying to this posting, you are joining a talent pool that we will consider for upcoming opportunities that match your skills and experience. This allows us to efficiently fill positions as they become available within the department.

Navitus Health Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.