Patient Care Assistant, Emergency Room- Per Diem

UMass Memorial Health Care; Southbridge (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established health care provider is seeking a dedicated Patient Care Assistant to join their emergency room team. This role offers a unique opportunity to provide essential care to patients, ensuring their comfort and safety while assisting nursing staff. You'll engage in meaningful interactions, support patients with daily activities, and contribute to a collaborative environment focused on exceptional care. If you are passionate about helping others and thrive in a dynamic setting, this position is perfect for you. Join a team that values respect, compassion, and teamwork in delivering high-quality health services.

Qualifications

• Must possess a high school diploma or GED.
• CNA or EMT license preferred with clinical experience.

Responsibilities

• Provides patient care under RN supervision, assisting with daily living activities.
• Records vital signs and maintains patient safety.

Skills

Patient Care

Communication

Interpersonal Skills

Problem-Solving

Education

High School Diploma or GED

CNA or EMT License

Job description

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Exemption Status

Non-Exempt

Schedule Details

Sunday through Saturday

Scheduled Hours

7:00am-3:00pm, 3:00pm-11:00pm, 11:00pm-7:00am

Shift

4 - Mixed Shift, 8 Hours (United States of America)

Hours

0

Cost Center

25082 - 2340 Emergency Room

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Under the direction of the Registered Nurse (RN) and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the health care team.

II. Major Responsibilities

• Provides clear, timely communication to the RN regarding observations and changes seen in patient/s. Examples, but not limited to changes in skin condition, vital signs, and/or mental status.
• Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
• Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.
• Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
• Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
• Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry). Measures and records patients’ height and weight.
• Performs EKG’s, phlebotomy, performs Point of Care (POC) tests and bladder scanning according to hospital standards. Collects, labels and prepares specimens for transport to lab.
• Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
• Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure.
• Observes, measures, records oral food and fluid intake. Sets up full strength tube feeding solutions and refills tube feeding bags as directed. Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems. Performs ostomy care on established ostomate patients as directed.
• Assists with patient admissions, transfers and discharge procedures. Functions as a unit secretary having administrative responsibilities including, but not limited to, maintaining logs, organizing patient care charts for admission/discharge/transfer and maintenance of medical records. Enters data or retrieves medical information from the electronic medical record systems.
• Answers telephone using appropriate telephone etiquette. Takes and relays messages. Utilizes intra-department communication systems, such as pagers and intercom.
• Replenishes patient and unit supplies and equipment.
• Complies with center-wide policies and with nursing department and unit based policies, procedures, and guidelines.
• Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
• Attends staff meetings and in-service programs as required or directed.
  
  

Standard Staffing Level Responsibilities

• Complies with established departmental policies, procedures and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintains, regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.
  
  

III. Position Qualifications

All responsibilities are essential job functions.

License/Certification/Education

Required:

• Minimum of a high school education or GED.
• Current CNA or EMT license or Certified Medical Assistant is preferred, and one of the following qualifications is REQUIRED:
• Prior clinical experience or acute care training, or
• Nursing student who has completed at least one clinical rotation, or
• One year of experience as a PCA I – Inpatient and has completed all unit based competency requirements.
• Current Basic Life Support or Heart Saver certification.
  
  

Experience/Skills

Required:

• Ability to read, write and communicate in English in a clear and concise manner.
• Must utilize proper safety techniques and body mechanics in all work-related activities.
• Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.
• Proven interpersonal skills to provide respectful, culturally and age appropriate communication with patients, staff, family, visitors and others.
• Must have proven problem-solving abilities for routine situations and requests assistance from identified resources when more direction is needed.
• Must be able to remain calm when under stress or in emergency situations.
• Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
  
  

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

IV. Physical Demands And Environmental Conditions

Position requires work indoors in a patient care environment.

Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations. Must be able to lift, up to 50 pounds.

Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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