Patient Care Assistant-9300 Medical Surge

Loma Linda University Health; Loma Linda (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Loma Linda University Health is seeking a Patient Care Assistant (PCA) to work under the direct supervision of a Registered Nurse in an inpatient department. The PCA provides age-appropriate patient care and follows department policies and guidelines to ensure high-quality care and customer service.

Qualifications include completion of an approved CNA program or MA program, or Nursing Fundamentals, with BLS certification. Six months of nursing assistant or MA experience preferred.

Qualifications

• Demonstrates strong customer service skills and professional communication.
• Proficient reading, writing and speaking English; Spanish preferred; able to use a computer and EMR systems.

Responsibilities

• Provides direct and indirect patient care under RN supervision; follows policies and procedures; contributes to patient and family satisfaction.

Skills

Customer service

English proficiency

Computer literacy

Education

CNA program

Medical Assisting program

Nursing Fundamentals coursework

Job description

Job Summary

The Patient Care Assistant (PCA), works under the direct supervision of the Registered Nurse (RN) in a fast-paced inpatient department licensed under Loma Linda University Medical Center (LLUMC), a Magnet Recognized large tertiary academic medical center. Provides direct and indirect age-specific and developmentally appropriate patient care, seeks information and clarification of duties as needed. Functions within the scope of practice for unlicensed assistive personnel and in accordance with policies, procedures, techniques and guidelines in all aspects of job duties. Meets qualifications and competencies as identified in the department-specific Plan for Providing Care. Exhibits behaviors that contribute to a highly motivated and high-performance team and displays professionalism in behavior, dress and conversation. Demonstrates flexibility and accepts changing assignments and job duties throughout the shift as requested. Utilizes effective interpersonal skills to maximize excellence in customer service and follows service excellence best practices to improve and maintain high patient, family satisfaction scores. Contributes to a work environment of caring and cooperation among a culturally diverse workforce and patient population. Performs other duties as needed.

Education and Experience

Successful completion of an approved Certified Nursing Assistant (CNA) program or successful completion of a Medical Assisting (MA) program, or completion of School of Nursing Fundamentals required. Minimum six months nursing assistant or MA experience preferred.

Knowledge and Skills

Demonstrates competencies in fundamentals of patient care and knowledge of scope of practice for unlicensed healthcare team members. Exhibits strong customer service skills. Able to read, write legibly and speak in English (and Spanish preferred) with professional quality; use computer, printer and software programs necessary to the position, e.g., Word, Outlook, organization electronic medical record; perform basic non-licensed patient care activities; comprehend and follow-through with instructions; relate and communicate positively, effectively and professionally with others; be assertive and consistent in following and enforcing policies; work calmly and respond courteously when under pressure; collaborate; accept direction; think critically and use good judgment; work independently with minimal supervision; perform basic math functions; compose written material; manage multiple assignments effectively; organize and prioritize workload; problem solve; recall information with accuracy; pay close attention to detail; distinguish colors and smells as necessary for patient care; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place and patient care; see adequately to read computer screens, medical records and written documents necessary to position; discern temperature variances through touch.

Licensures and Certifications

Basic Life Support (BLS) certification issued by the American Heart Association required.