Patient Care Advocate

Hearth Hospice; Chattanooga (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Career Path Program

Paid time off and holidays

Tuition & Certification Support

Wellness & Discounts

Cell phone & Mileage reimbursement

401(k) with company match

Job summary

Hearth Hospice in Chattanooga is seeking a Patient Care Advocate to support Liaisons in identifying new referral sources, coordinating admissions, and representing hospice services in the community.

This role emphasizes empathetic communication, marketing skills, and relationship-building with families, referral sources, and healthcare partners. Schedule Monday–Friday 8 am–4:30 pm; territory Chattanooga; competitive benefits.

Qualifications

• Bachelor’s degree in related field preferred.
• Minimum 1 year of experience working directly in hospice required; 2-3 years' experience preferred.
• Prior customer service or sales experience strongly preferred.

Responsibilities

• Supporting Our Team: Collaborate with our Liaisons to gather crucial patient clinical information, provide admissions support, and actively participate in community events.
• Building Brand Awareness: Join our Liaisons in brand awareness campaigns to make our program the preferred hospice provider in the service area.
• Educating and Connecting: Conduct initial meetings with patients and families, introduce hospice services, obtain consent for care.
• Reporting and CRM Documentation: Ensure regulatory-compliant record-keeping and timely marketing reports.
• Key Account Management: Identify key accounts and communicate strengths/weaknesses to Liaisons and Regional Sales Director.

Skills

Customer service

Sales

Marketing communications

Education

Bachelor’s degree

Job description

Overview

Hearth Hospice is seeking a dynamic and dedicated individual to join our team as a Patient Care Advocate. If you have a background working in hospice, a strong interest in expanding your career into marketing and sales, and are passionate about our hospice mission, we invite you to consider this exciting opportunity.

As a Patient Care Advocate, you will support and partner with current Liaisons to identify new referral sources and maintain ongoing relationships to increase program census and preference for hospice services. Patient Care Advocates use their hospice knowledge, empathetic communication skills, and marketing abilities to initiate one-on-one dialog with referral sources, families, and prospective patients to help explain and educate on hospice services. Our Patient Care Advocates are hospice experts and serve as a resource to our Liaisons and referral sources to ensure extraordinary patient and customer service.

Schedule: Monday - Friday, 8 am - 4:30 pm

Territory:Chattanooga

Who we are:

At Hearth Hospice, we take immense pride in being a mission-driven, patient-centered leader in end-of-life care. Guided by our vision to be the most trusted partner in hospice care, we surround our patients and their loved ones with unwavering support, comfort, and compassion. At Hearth Hospice, we look for dedicated professionals who share our belief that true hospice care extends beyond medical needs—it’s about bringing dignity, peace, and human connection to every life we touch.

We offer a supportive, growth-oriented environment along with a comprehensive benefits package that includes:

• Comprehensive Health, Dental, & Vision Insurance
• Career Path Program that supports internal growth, advancement, and increased pay
• A generous time-off package with 15 days of PTO & 10 Holidays to rest and recharge
• Tuition Reimbursement & Certification Assistance to support your professional growth
• Wellness & Discount Programs to help you lead a healthy and balanced life
• Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience
• Company matching 401(k) to secure your future

Responsibilities

• Supporting Our Team: Collaborate with our Liaisons to gather crucial patient clinical information, provide admissions support, and actively participate in community events. Your contribution directly impacts our patients' experience.
• Building Brand Awareness: Join our Liaisons in brand awareness campaigns. Together, we aim to make our program the preferred hospice provider in the service area, fulfilling our mission and achieving agency growth and census management goals.
• Educating and Connecting: Conduct initial meetings with patients and their families, introducing them to the hospice service and our compassionate philosophy. Obtain consent for their care and make a profound difference in their lives.
• Reporting and CRM Documentation: Ensure compliance with regulatory standards through meticulous record-keeping. Your prompt and accurate submission of marketing reports is crucial for our growth.
• Key Account Management: Identify key accounts and help shape our strategy by communicating strengths and weaknesses to our Liaisons and Regional Sales Director. Your insights are valuable in our growth plan.

Qualifications

• Bachelor’s degree in related field preferred. Additional experience may be substituted for educational requirement.
• Minimum 1 year of experience working directly in hospice required: 2-3 years' experience preferred.
• Prior customer service or sales experience strongly preferred.
• Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order.

$70,000 - $90,000 per year (Average Pay Range). The pay range listed represents a general guideline for the role and is not a guarantee of the final offer. Compensation will be determined based on the selected candidate’s relevant experience and the specific responsibilities of the position. Final compensation rate will be discussed and confirmed at the conclusion of the interview process.