Patient Care Admin & Front Desk Coordinator

Beth Israel Lahey Health; Watertown (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health in Watertown, MA seeks a Medical Secretary to provide administrative support for the primary care office. You will greet patients, schedule appointments in the EHR, register patients, manage calls, and ensure accurate, confidential patient records.

This role requires knowledge of insurance procedures, ability to verify eligibility, collect payments, and coordinate referrals. CPR certified candidates with strong communication and computer skills are encouraged to apply.

Qualifications

• High school graduate; medical office experience preferred.
• Certification as medical assistant preferred.
• Graduate of accredited secretarial training school preferred.
• Knowledge of medical terminology and basic computer skills.
• Two years of experience in a busy medical practice.
• Knowledge of insurance regulations and CPT/ICD9 coding.
• CPR certification required.

Responsibilities

• Greet patients in person and over the phone in a courteous and professional manner.
• Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems.
• Register new patients and update existing patient information.
• Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers.
• Process insurance information and verify eligibility.
• Collect co-pays and process payments.
• Maintain organized and confidential patient records.
• Prepare and manage correspondence, reports, and medical documents.
• Coordinate referrals to specialists and follow up on authorizations.
• Support medical staff with administrative tasks as needed.
• Maintain a clean and welcoming front desk and waiting area.

Skills

Medical terminology

Word processing

Personal computers

Communication skills

Education

High school diploma

Secretarial training certificate

Medical assistant certification

CPR certification

Tools

EHR systems

Billing software

Word processing software

Job description

Beth Israel Lahey Health in Watertown, MA seeks a Medical Secretary to provide administrative support for the primary care office. You will greet patients, schedule appointments in the EHR, register patients, manage calls, and ensure accurate, confidential patient records.

This role requires knowledge of insurance procedures, ability to verify eligibility, collect payments, and coordinate referrals. CPR certified candidates with strong communication and computer skills are encouraged to apply.