Patient Billing Communications Representative I

Panorama Eyecare; Fort Collins (CO); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

PTO Accruals Start at 3 Weeks

Comprehensive Medical and Dental

Company Paid Optical Allowance

Company Paid Routine Eye Care

Short Term and Long Term Disability

Educational Allowance

Generous Paid Holiday Program

401K With Company Match

Job summary

Panorama Eyecare is seeking a Patient Billing Communications Representative I for our Billing Call Center. You will welcome patients, process account payments, verify insurance, and communicate statement balances with a positive, professional demeanor.

You will work independently and as part of a team, contributing to a courteous, efficient patient experience. Responsibilities include handling calls and emails, guiding patients on visits or balances, and safeguarding HIPAA privacy while

Qualifications

• Knowledge of basic computer skills and application software.

Responsibilities

• Answer the phone before the third ring.

Skills

Basic computer skills

Multitasking

Excellent attendance and punctuality

English grammar and spelling

Customer service skills

HIPAA confidentiality

Education

High school diploma or GED

Tools

Word processing software

Office applications

Job description

Who We Are

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

Description

Who We Are

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

The Position

The Role

The Patient Billing Communications Representative I for the Billing Call Center will contribute to the fulfillment of the Eye Center’s mission statement by being a welcoming voice for all patients calling the Eye Center, processing account payments, verifying insurance and communicating statement balances. They follow established office guidelines and serve as a general information source for patients while remaining upbeat and professional. They are able to work independently and as part of a team with little supervision. They are able to work independently and as part of a team with little supervision. They add to the dynamic of the department and to Panorama Eye Care as a whole.

Major Responsibilities

• Answer the phone before the third ring.
• Always positive and friendly with patients, co-workers and anyone who calls in to the Eye Center.
• Verifies patient information and confirms phone number, address, insurance information (including vision plans).
• Obtains and retains knowledge of insurance company participation and billing requirements including when an authorization is needed, when a referral is needed or when an account needs to be escalated to a collection specialist.
• Updates patients' information correctly in the system, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance with few errors.
• Answers general billing questions for patients following established guidelines.
• Assists with answering incoming telephone calls and routing them according to established guidelines using the provided triage guide.
• Puts patients first and stops all non-work-related conversations when there are calls, voicemails, emails in the queues.
• Answers and screens telephone calls, voicemails, emails efficiently, providing non-medical instructions to patients regarding their upcoming office visits or statement balances.
• Serves as the primary point of contact for patient billing communications, addressing inquiries, offering assistance with account-related concerns.
• Answers questions regarding insurance billing and office financial policies
• Assists patients as needed.
• Provides the highest level of customer service to all patients.
• Assists in maintaining work area.
• Ensures confidentiality of medical records and patient information in accordance with HIPAA laws.

Additional Responsibilities

• Productivity: Calls patients back throughout the day when voicemails are left.
• Productivity: Processes emails throughout the day as they are received.
• Productivity: Ability to accurately manage 65+ calls per day, after six months of employment.
• Productivity: Unavailable time does not exceed 55 minutes/day excluding breaks and lunch.
• Performs other duties as assigned.

Requirements

Performance/Skills Requirements

• Knowledge of basic computer skills and application software.
• Demonstrates consistent ability to multitask.
• Achieves and maintains a minimum average quality score of 95% after six months of employment.
• “Unavailable” times on phone less than 50 minutes/day
• Ability and willingness to take initiative when there is a task that needs to be completed. Does not remain idle when there is work to be done.
• Demonstrates positive time management skills.
• Exceptional attendance and punctuality.
• Demonstrated knowledge of English grammar and spelling.
• Effective in establishing and maintaining working relations with patients and staff.
• Possesses above average customer service skills.
• Demonstrated ability to maintain confidentiality of sensitive information (HIPAA compliance).

Who You Are

• Preferably in commutable distance to Fort Collins, CO or Cheyenne, WY
• High school diploma or GED.
• Previous experience in a medical office setting preferred.
• Word processing/computer experience.
• Knowledge of typical office work environment.
• Previous medical billing, customer service experience preferred.

Additional Job Details

• Starting at $18-$19 an hour based on experience/certification(s).

Our Growth Opportunities

At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.

Our Employee Perks

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Generous Paid Holiday Program
• 401K With Company Match

Join Our Team!

Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Our job postings are open for 30 days or until a qualified candidate is hired.

EEOC

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.