Patient Assistance Advocate (Pharmacy Technician)

American Oncology Network, Inc.; Fort Myers (FL); Hybrid; USD 23,000 - 33,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Pharmacy Technician to support patient financial assistance programs and ensure medications are affordable. This remote role collaborates with patients and clinics to process PAP applications and follow-ups.

Responsibilities include handling patient calls, managing delivery updates, and providing backup pharmacy support while maintaining compliance with training and licensing requirements. Strong communication and organization are essential.

Qualifications

• High school diploma or GED required.
• Pharmacy Technician registration with Florida Department of Health preferred.
• Two years pharmacy technician experience in Retail/Specialty/Hospital Pharmacy preferred.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) required.

Responsibilities

• Assist patients with financial assistance applications and renewals.
• Answer patient and clinic inquiries via calls/emails and route to appropriate staff.
• Provide backup support to pharmacy staff including follow-ups and claims adjudication as needed.
• Stay updated on PAP training and assist in training new hires.

Skills

Detail oriented

Communication skills

Problem solving

Remote work adaptability

Education

High school diploma or GED

Pharmacy technician registration with Florida DOH (preferred)

Tools

MS Office

Job description

Location:Remote PositionHiring Range:$16.49 - $23.77Position Summary:Will work with patients and clinics to provide financial assistance tomake medications affordable for patients.Key Performance Areas:KPA 1 – Patient AssistanceSubmit financial assistance applications for AON patients.Follow up on submitted PAP requests for updates.Assist patients with financial assistance through manufacturers and foundations.Follow up with patients through the entire assistance processs and submit renewals when indicated.KPA 2 – Customer ServiceIncoming and outgoing calls/emails to patients. Routing of calls to appropriate staff. Answering patient/clinic questions regarding delivery status, Rx updates, etc.SP follow-up to assure orders are being processed efficiently.Scheduling deliveries.KPA 3 – Backup to pharmacy staffWill monitor daily activities and provide backup support where needed, including PA, , SP follow-ups, BV and claims adjudication as needed.KPA 4 – Education & TrainingResponsible for keeping up on all applicable training and education for maintenance of permit.Providing PAP training to new hires when required.Will follow up daily to see which grants/foundations have available fundsPosition Qualifications/Requirements:Education: High school diploma, GED or equivalent education is requiredPrevious Experience: Minimum of two years’ experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred; medical terminology and attention to detail required. Core Capabilities:Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.Computer Skills:Proficiency in MS Office Word, Excel, Power Point, and Outlook required.Certifications/Licenses:Pharmacy technician registration with the Florida Dept of Health in good standing preferred.Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.Travel: <25%Standard Work Days/Hours Monday to Friday 8:00-5:30 will vary based off respective time zone.#LI-REMOTE