Patient Appointment Coordinator

Mayo Clinic; Jacksonville (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Mayo Clinic in Jacksonville, FL seeks a patient-facing Customer Service Representative to support the health care team by coordinating visits, handling billing questions, and registering new patients. You will interact professionally with diverse patients, manage demographic and insurance information, and collect payments as needed.

Requires a High School Diploma or equivalent and at least one year in a forward-facing customer service role, preferably in medical settings.

Qualifications

• One or more years experience in a forward-facing customer service role or medical environment required.
• Must have previous experience in multiple electronic applications, including Word and Excel, and be able to keyboard at 30cwpm.
• Strong customer service background with excellent written and oral communication skills.

Responsibilities

• Facilitates patient visits and supports the health care provider by coordinating/scheduling appointment schedules and daily activities of required materials/information.
• Accurately registers new patients and updates demographic and insurance information.
• Provides face-to-face customer service regarding billing and insurance questions and collects payments.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

Word

Excel

Office equipment

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows providers to focus on patient care by coordinating/scheduling appointment schedules and daily activities of required materials/information, serving as a direct contact and resource to the patient, utilizing clerical skills, technical skills and excellent customer service techniques. Accurately registers new patients and updates demographic and insurance information. Provides face-to-face customer service regarding any billing and insurance questions. Assists with negotiating authorizations and/ or pre-certifications for patients within the Mayo system. Assists with verifying insurance benefit and systematically documents the source and method of verification. Collects co-payments, pre-care deposits, consultation fees and other forms of account payments from patients. Documents and reconciles cash received.

Qualifications

EDUCATION: High School Diploma or equivalent. EXPERIENCE: One or more years experience/training in a forward-facing customer service role or medical environment required. Must have previous experience in multiple electronic applications, including Word and Excel, and be able to keyboard at 30cwpm. Strong customer service background required, with excellent written and oral communication skills.COMPETENCY: JOB KNOWLEDGE: Must be comfortable with technical office equipment, (i.e. printers, fax machines, copiers and telephone systems). Must be able to interact with a variety of people at different levels within the institution. Must possess good problem solving skills and the ability to exercise good judgment. Must present him or herself in a professional and friendly manner, demonstrate excellent customer service techniques and critical thinking skills. Organizational skills with the ability to function independently and able to manage multiple tasks/priorities is required.

Exemption Status

Nonexempt

Compensation Detail

$17.98 - $23.93/hr

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80.00

Schedule Details

Monday - Friday Evening Shift 1:00pm-10:00pm

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.