Patient Ambassador

HHS Aviation; Cincinnati (OH); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Time Off

Medical

Dental

401K

Short-Term Disability

Voluntary Life

Safety Incentive Program

Job summary

HHS Aviation is hiring for a full-time EVS/housekeeping role at Bon Secours West Hospital in Cincinnati, OH. You will help manage and support the patient satisfaction program (HCAHPS), act as liaison between EVS, nursing, and other departments, and ensure high-quality care for all patients.

The position requires 18+, effective communication, teamwork, neat appearance, and willingness to undergo background checks and drug screening.

Qualifications

• Must be at least 18 years old.
• Excellent professional written and verbal communication skills.
• Preferred housekeeping experience.

Responsibilities

• Monitor patient satisfaction scores and assess action plans for improvement.
• Provide department leadership with weekly reports and a detailed review.
• Create reports, monitor trends, and implement action plans.
• Round on patients to assess satisfaction and set service expectations.
• Perform service recovery as needed to resolve issues.
• Assist department leadership in training and reinforce communication skills (AIDET) with team members.
• Collaborate with the guest services department to align action items to improve patient satisfaction.
• Assist team members and management as needed to help the department operate efficiently.

Skills

Communication skills

Team player

Customer service

Attention to detail

Education

GED or high school diploma

Job description

Location & Compensation

Location: Bon Secours West Hospital

Pay Rate: Hourly - Hourly Plan, 19.00 USD Hourly

Work Shift: Morning Shift (United States of America)

Job Description

We're looking for friendly, compassionate team players to join our housekeeping team!
Manage and support the patient satisfaction program (HCAHPS). Act as a liaison between the housekeeping (EVS) department, nursing, and other departments to provide excellent care for all patients.

Responsibilities

• Patient Ambassador
• Wage: $19.00/hour
• Full-time positions available
• Day/Evening/Night shifts available
• Background check, drug screen, and proof of employment eligibility required
• Location: Bon Secours West Hospital

Responsibilities

• Monitor patient satisfaction scores and assess action plans for improvement
• Provide department leadership with weekly reports and a detailed review
• Create reports, monitor trends, and implement action plans
• Round on patients to assess satisfaction and set service expectations
• Perform service recovery as needed to resolve issues
• Assist department leadership in training and reinforce communication skills (AIDET) with team members
• Collaborate with the guest services department to align action items to improve patient satisfaction
• Assist team members and management as needed to help the department operate efficiently

Qualifications

• Must be at least 18 years old
• Communicate effectively and work well in a team environment
• Friendly, outgoing, and engaging personality
• Excellent professional written and verbal communication skills
• Organized with an eye for detail
• Must practice good personal hygiene, be neatly groomed, and be in uniform
• GED or high school diploma
• Preferred: Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare)

Benefits

• We offer flexible schedules, excellent training, competitive wages, work-life balance, job satisfaction, and promotion opportunities.
• Paid Time Off
• Medical
• Dental
• 401K
• Short-Term Disability
• Voluntary Life
• Safety Incentive Program

Important to Know

Applicants must pass a background check, drug screen, and provide proof of employment eligibility in the U.S.

Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.

Veterans and candidates with military experience are encouraged to apply.

HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

About HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.