Patient Advocate, Registered Nurse, - Full Time, Days

Texas Health Resources, Inc.; Texas; Presencial; USD 75 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401k

PTO

Medical insurance

Dental insurance

Paid Parental Leave

Tuition reimbursement

Student Loan Repayment Program

Resumo da oferta

Texas Health Plano seeks a Patient Advocate, Registered Nurse to join the Quality team. The RN works to receive, research, and resolve patient complaints, ensuring CMS compliance and policy alignment. Strong communication, clinical judgment, and collaboration with departments are essential.

The role emphasizes patient experience, risk awareness, and independent problem solving within a surgical-focused hospital environment.

Qualificações

• Nursing degree from accredited program.
• Bachelor’s degree preferred.
• Master’s degree preferred.
• CLIAFE foreign education equivalency compliance required.
• 3 years hospital acute care experience required.
• Risk or Quality experience preferred.
• Strong professional writing skills.
• RN license upon hire required.
• Excellent interpersonal and communication skills with strong organization and service focus.
• Quantitative and computer skills including word processing, Survey Monkey, and database software; presentation and training experience.

Responsabilidades

• Receive complaints/grievances from patients or their representatives via phone, letter, or in person.
• Review, research and evaluate complaints per CMS guidelines and hospital policy.
• Prioritize concerns in complex issues.
• Oversee referral, investigation and resolution of complaints with involved departments.
• Maintain CMS Conditions of Participation and hospital policy compliance.
• Respond to government or regulatory complaints as needed.
• Serve as grievance coordinator for the entity.
• Facilitate grievance committee and annual CMS reporting.

Conhecimentos

Interpersonal communication

Written communication

Quantitative skills

Computer skills

Training experience

Formação académica

Associate degree in nursing

Bachelor's degree preferred

Master's degree preferred

RN license required

Ferramentas

Word processing

SurveyMonkey

Database software

Presentation facilitation

Descrição da oferta de emprego

Patient Advocate, Registered Nurse

Bring your passion to Texas Health so we are Better + Together. Work location: Texas Health Center for Diagnostic & Surgery, Work hours: Full Time, 40 Hours, 8:30am – 5:00pm

Quality Department highlights

• Ability to work independently and autonomously
• Close connected team working in surgical focused hospital
• Patient experience focused
• Works closely with Quality & Risk

Here’s What You Need

• Associate degree from an accredited Nursing program
• Bachelor’s degree preferred
• Master’s degree preferred
• Other - CLIAFE Must comply with CLIA regulations regarding foreign education equivalency required
• 3 years hospital acute experience required
• Previous Risk or Quality experience preferred
• Strong professional writing skills
• RN - Registered Nurse upon hire required
• Excellent interpersonal and communication skills (written and verbal), strong organizational abilities, strong service orientation, sensitivity to patients needs, ability to deal with a variety of healthcare organization/delivery, satisfaction measurement, personalities w/tact & diplomacy, flexibility
• Quantitative skills, expert computer skills including word processing, Survey Monkey, and database software. Presentation facilitation, and training experience

What You Will Do

• Receive complaints and/or grievances directly from patients or others on the patient's behalf by multiple methods (phone, letters, in person, etc). Reviews, research and evaluate complaints and grievances to determine appropriate response based on CMS guidelines and hospital policy.
• Prioritize concerns in multiple or complex issues.
• Oversee referral, investigation, and resolution of complaints/grievances independently and coordinate response by involved departments.
• Maintain compliance with the CMS Centers for Medicare and Medicaid Services Conditions of Participation, other regulatory standards and hospital policy.
• Respond to government or regulatory complaints and responds to agencies as needed.
• Serve as grievance coordinator for entity.
• Facilitate required grievance committee as well as prepare annual reporting as outlined in the CMS Conditions of Participation.

Since 1991, Texas Health Plano has served the communities of Plano, Frisco, Carrollton, Addison, Richardson, and McKinney. We’re a 386-bed, full-service hospital serving North Texas with incredible care and amazing people. We specialize in emergency medicine and trauma, cardiology, neurosurgery and spine, advanced orthopedics, women’s services, adult and adolescent behavioral health, an adult intensive care unit and state of the art and technologically advanced surgical services. Plus, we’re a Level II Trauma Facility, the only health care facility in Collin County to have achieved both the Level IV NICU and Level IV Maternal facility designation and have a DNV-certified Comprehensive Stroke Program. Texas Health Plano is a four-time Magnet-designated hospital, the only AACN Beacon Gold adult intensive care unit in the DFW area, accredited by the Joint Commission in Hip and Knee Replacement and a Primary Heart Attack Center.

Benefits

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program, well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.