Patient Advocate Part-Time

AYR Wellness Inc.; Boca Raton (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

AYR Wellness Inc. is seeking a compassionate Patient Advocate in Boca Raton, Florida, responsible for providing outstanding customer service in our dispensary. The Patient Advocate will assist customers with their cannabis product needs and contribute to a supportive and inclusive environment.

The ideal candidate will have a high school diploma, relevant experience in customer service or retail, and a passion for cannabis. Join us in enhancing the customer experience in the rapidly growing cannabis industry.

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Able to pass all background checks required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.

Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each customer.
• Ensures customer questions or concerns are resolved quickly and completely.
• Accountable for accurately receiving, coordinating, and fulfilling customer orders.
• Adapts to varied sales volume while maintaining a customer-first focus.
• Assists management staff in ensuring all procedures are followed.
• Fosters a positive work environment.
• Cleans and ensures the store is guest-ready.
• Performs other duties as assigned.

Skills

Customer Obsessed

Relationship Building

Results Oriented

Education

High school diploma/GED

Job description

Company Description

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high‑quality cannabis products, proudly serving both medical patients and adult‑use consumers across our markets.

Job Summary

The Patient Advocate is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment that is compassionate, genuine, and respectful. Patient Advocates contribute to making their dispensary a climate that encourages forward thinking, embraces inclusion, and practices generosity of spirit. They also assist the management team with store activities and operations while abiding by policies, procedures, and operational guidelines.

Duties and Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the premium cannabis products offered.


• Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.


• Accountable for accurately receiving, coordinating, and fulfilling customer orders using the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.


• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy, and in operating order while maintaining a customer‑first focus.


• Meets or exceeds day‑to‑day sales metrics by following the customer experience selling cycle with tailored product suggestions, including meeting individual and team‑centric sales targets.


• Assists management staff in ensuring all procedures are followed to reflect regulatory and compliance standards.


• Fosters a positive work environment, treating everyone with dignity and respect, while perpetuating curiosity for everything cannabis.


• Performs other duties as assigned by the manager and/or store lead.


• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest‑ready.

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency.


• Must meet age requirement as outlined by state cannabis agency.


• Able to pass all background checks required by state cannabis agency.


• Able to accommodate scheduling that may include varied shifts, weekends and holidays.


• Maintain regular and punctual attendance.

Education

High school diploma/GED required.

Experience

• 1‑3 years’ experience working in a cannabis retail setting preferred.


• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.

Knowledge, Skills, and Abilities

Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships, building trust, authenticity, and listening skills.

Relationship Building: Builds mutual respect and trust by listening, learning, and acting with compassion; seeks and welcomes feedback for continuous improvement.

Results Oriented: Learns quickly, adapts to change, analyzes successes and failures for continuous improvement, enjoys challenge of unfamiliar tasks.

Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how job function supports the organization.

Direct Reports

No direct reports.

Working Conditions

• Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.


• Involves frequent contact with staff, vendors and customers. Work may include dealing with law enforcement and occasional state inspectors.

Physical Requirements

• Must be able to exchange accurate information about product offerings with customers and/or caregivers regarding medical conditions and symptoms.


• Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopiers.


• Must be able to remain stationary when checking in customers or operating the register.


• Constantly moves and transports dispensary products/totes up to 30 lbs throughout the dispensary.


• Ability to twist, turn, bend, stand and walk as required to perform duties related to being a dispensary agent.

Equal Opportunity Employer

AYR Wellness is an equal‑opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.