Patient Advocate

CGH Medical Center; Sterling (IL); On-site; USD 45,000 - 68,000; Full time

Benefits offered by this job

Health and Dental Insurance

IMRF Retirement Fund

Retirement Plan 457/401A

Paid Time Off

Tuition Reimbursement

Gift Shop Discount

CGH Day Care Discount

Employee Assistance Program

CGH Pharmacy Discount

CGH Vision Center Discount

Job summary

CGH Medical Center in Sterling, IL seeks a Patient Advocate with nursing background to respond to patient concerns, mediate among parties, and implement corrective actions. The role requires RN licensure in Illinois and an associate degree with BSN preferred within 2 years.

Responsibilities include handling complaints, explaining patient rights, coordinating service recovery, and ensuring regulatory compliance. The position offers a salary range and comprehensive benefits.

Qualifications

• Associate's degree in Nursing required; BSN preferred and must be obtained within 2 years.
• Active Illinois RN License required.
• Minimum of three years acute care nursing experience preferred.
• Excellent conflict resolution, interpersonal, written and verbal skills expected.
• Computer literacy and basic software use preferred.

Responsibilities

• Receives complaints from patients and families and documents details.
• Explains patient rights and mediates among patient, staff and physicians.
• Coordinates service recovery and tracks complaint outcomes.
• Liaises with supervisors and managers to address grievances and trends.
• Ensures ongoing regulatory compliance of the grievance process.

Skills

Conflict resolution

Interpersonal skills

Written communication

Verbal communication

Computer literacy

Education

Associate's degree in Nursing

BSN within 2 years of hire

Job description

Patient Advocate### Patient AdvocateApply: LOC001 Hospital: Full time: Posted Yesterday: R-3790**Our growth is creating great opportunities!** Our team is growing and we want to hire the most talented people we can. Once you've had a chance to explore our current open positions, please apply to the one you feel best suits you! You can keep track of your progress in the selection process as well as stay updated on new positions that might interest you. **Shift**Days, Salaried**Scheduled Weekly Hours**40**POSITION PURPOSE****:**Responds to patient/family complaints and concerns, mediates among parties to formulate a response and helps implement corrective action as needed.**ESSENTIAL FUNCTIONS****:*** Receives complaints from patients or family members. Explains the \"Statement of Patient Rights.\" Listens to complaint and asks if the matter has been discussed with a physician or supervisor. If not, urges the patient or family member to discuss the matter at that level as a first step. Provides assistance with presenting facts to the appropriate hospital representatives.* Receives reports on unresolved complaints from both patient and hospital representatives directly. Listens to complaints, documents details, and reads back to the patient (or representative) the essence of the complaint. Asks what resolution is sought and tries to develop an acceptable settlement of the complaint in line with hospital policy and requirements of the law.* Counsels with supervisors and managers who see a problem developing, offering suggestions to resolve the potential complaint at an early stage. Works with supervisors and management to modify hospital practices that seem to cause repeated complaints.* Interacts directly with the public, medical staff and all other professional and support personnel regarding patient concerns and complaints, conducts investigations-working toward resolution and documents process and outcomes.* Acts as Hospital liaison in the negotiation and settlement of a potential or existing, minor claim. Red flags to the Director of Health Law incidents, causes of dissatisfaction and negative attitudes that may lead to actions against the Hospital.* Participates with the department managers in an effort to track and trend concerns and their impact on service delivery. Provides department managers complaint data.* Responsibility for ongoing regulatory compliance in regard to the grievance resolution process.* Coordinates Service Recovery program.**SPECIALIZED KNOW-HOW & REQUIREMENTS:*** Associate's degree in Nursing required; Bachelors preferred. Must obtain BSN within 2 years of hire.* Active Illinois RN License required.* Minimum of three (3) years acute care nursing experience in a hospital setting strongly preferred.* Excellent conflict resolution, interpersonal, written, and verbal skills strongly preferred.* Computer literacy including operation and software application use preferred.**Compensation Range**$45,482.67 - $68,224.00**Available Benefits for Benefit Eligible Positions**Health and Dental InsuranceIMRF (Illinois Municipal Retirement Fund)Retirement Fund (457 and 401A Plan)Medical and Dependent Care Flexible SpendingLife InsuranceShort and Long Term DisabilityOptional InsurancesPaid Time OffTuition Reimbursement and Loan ForgivenessGift Shop DiscountCGH Day Care DiscountCGH Dietary DiscountEmployee Assistance ProgramCGH Pharmacy DiscountCGH Vision Center DiscountThank you for your interest in a career at CGH Medical Center.### About UsExtraordinary care. Extraordinary service. Extraordinary people. Since 1909, CGH Medical Center has been serving Sterling, Rock Falls and the surrounding communities with exceptional quality healthcare. Through the years, there’s been one constant, the passion of our employees for making a difference.As part of CGH, you’ll join a team that’s focused on delivering the best health care and patient experience for all of the communities we serve. From our hospital and Main Clinic to our 16 outlying clinics, our physicians and employees are dedicated to providing high-quality healthcare to our patients, friends and family with outstanding skill and heartfelt compassion. Are you ready to develop, grow, and advance your career in healthcare? Then explore our careers today and get ready to join the team at CGH Medical.