Patient Advocate

Elevate Patient Financial Solutions®; Duluth (MN); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

401K with company match

15 days PTO

7 holidays

Zusammenfassung

Elevate Patient Financial Solutions is seeking a dedicated Patient Advocate in Duluth, MN to guide uninsured hospital patients through financial assistance programs. This full-time, on-site role involves direct interaction with patients in their hospital rooms, assisting with eligibility assessments and applications.

You will collaborate with case managers and social workers, manage a workflow queue, and document case progress while maintaining compassionate service in a fast-paced hospital

Qualifikationen

• Some college coursework preferred.
• Prior hospital experience preferred.
• Adaptability with changing processes and programs.
• Experience with state and federal programs is a plus.
• Strong critical thinking and problem solving.
• Ability to navigate hospital environments and patient rooms.
• Effective written and oral communication.
• Able to multitask in a fast-paced setting.
• Must have a valid Driver's License.

Aufgaben

• Screen uninsured hospital patients for eligibility for federal/state programs.
• Complete applications and follow through until approved.
• Document cases accurately in company and hospital systems.
• Provide exceptional customer service at all times.
• Participate in trainings to apply new content with patients.
• Coordinate with hospital staff and social services.
• Handle phone calls and track enrollment/renewal processes.
• Maintain regular contact with applicants and agencies.
• Assist applicants with obtaining additional records and arranging transportation.
• Request home visits to obtain documentation when needed.
• Inform clients of approvals or denials promptly.
• Stay abreast of changes in government program rules.

Kenntnisse

Customer service

Communication skills

Multitasking

Microsoft Office

Ausbildung

Some college coursework preferred

Prior hospital experience preferred

Tools

Microsoft Office Suite

Jobbeschreibung

Make a real difference in patients' lives - join Elevate Patient Financial Solutions as a Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is on-site hospital-based coverage needs in Duluth, MN, with a Monday-Friday schedule from 8:00 AM to 4:30 PM. Driving required must have a valid Driver's License.

Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference?

As a Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy - meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments.

Essential Duties And Responsibilities

• Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
• Complete the appropriate applications and following through until approved
• Detailed, accurate and timely documentation in applicable Company programs and the hospital systems on all cases worked
• Provide exceptional customer service skills at all times
• Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
• Maintain assigned work queue of patient accounts
• Collaborate with hospital staff, case managers, social workers, financial counselors
• Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
• Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
• Request home visits as needed to acquire documentation
• As per established protocols, inform the client in a timely manner of all approvals and denials of coverage
• Participate in additional training requirements in an effort to stay abreast of the ever-changing rules and regulations associated with the various governmental programs
• Other duties as assigned.
• Bilingual Preferred: Spanish, Arabic, Creole, French

Qualifications And Requirements

• Some college coursework preferred
• Prior hospital experience preferred
• Adaptability when dealing with constantly changing processes, computer systems and government programs
• Professional experience working with state and federal programs
• Critical thinking skills
• Ability to maneuver throughout the hospital and patients' rooms.
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
• Effectively communicate both orally and written, to a variety of individuals
• Ability to multitask and ability to function in a fast-paced environment
• Must have a Valid Driver's License

Benefits

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer