Patient Admissions Coordinator

Agence PROvidence; Spokane (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) Savings Plan with employer<br/>

Health care benefits (medical, dental,

Life insurance

Disability insurance

Paid parental leave

Vacations

Holidays

Voluntary benefits

Well-being resources

Job summary

Providence Holy Family Hospital in Spokane, WA is seeking a Patient Admissions Coordinator – Patient Access to securely collect demographic, insurance, and medical information and to support timely reimbursement. The role requires handling high volumes and non-English speakers, providing excellent customer service, and working flexible Day/Evening/Night shifts, including weekends and holidays.

Applicants should have a High School Diploma or GED and at least one year of customer service or

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service or healthcare registration experience.

Responsibilities

• Secure patient demographic, insurance and medical information for reimbursement.
• Provide excellent customer service to patients, visitors, physicians and staff, including during high-volume or stressful periods.
• Obtain accurate information from patients who are ill, anxious, or non-English speaking.
• Maintain knowledge of compliance requirements and insurance plans that change frequently.

Skills

Customer service

Healthcare registration

Education

H.S. Diploma or GED

Job description

Patient Admissions Coordinator – Patient Access

Providence Holy Family Hospital in Spokane, WA

Schedule Details

Supplemental or Per Diem – no guaranteed hours, Variable Shift

Responsibilities

The Registrar is responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately. Consistently provides superior customer service that meets or exceeds the expectations of patients, visitors, physicians and PHS staff, including during periods of high patient volumes or stressful situations. Obtains accurate and complete information from patients who are ill, anxious or non-English speaking. Performs independently while multitasking, problem solving, and exercising good time management skills in a fast-paced environment. Maintains knowledge of numerous complex compliance requirements and insurance plans, which change frequently.

Patient Admissions Coordinator is required to work any shifts: Day, Evening, and Night including weekends and holidays as needed with no issues working up to 12-hour shifts.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Holy Family Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• H.S. Diploma or GED
• 1 year of customer service or healthcare registration experience

Preferred Qualifications

• Some college coursework preferred, particularly in Medical Terminology or Medical Assistance coursework
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS)
• Registrar or third party payor experience

Benefits

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Pay Range: $17.97 - $26.92

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Other Information

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Requisition ID: 463310

Company: Providence Jobs

Job Category: Patient Access

Job Function: Revenue Cycle

Job Shift: Multiple shifts available

Career Track: Admin Support

Department: 3043 PATIENT ACCESS WA PHFH SPOKANE 1ST FLOOR

Address: WA Spokane 5633 N Lidgerwood

Work Location: Holy Family Hospital-Spokane

Workplace Type: On-site