Patient Accounts Specialist – Billing & Customer Care

Kaweah Delta Health Care District; Visalia (CA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Benefits eligible

Day shift

Job summary

Kaweah Health in Visalia, CA, seeks a Full-Time Credit & Collections specialist to assist patients with billing questions and payments in a courteous manner. This role requires basic clerical and computer experience with opportunities to engage in healthcare billing processes.

Day-shift position in a large community healthcare district, with benefits eligible and involvement in a comprehensive patient accounts team.

Qualifications

• Education: Preferred high school diploma or equivalent.
• Experience: Required basic clerical and computer experience.
• Preferred: Prior accounting, admissions, registration or health care experience.

Responsibilities

• Ensures that all efforts provide value to and meet the needs of the customers.
• Greets Patient Accounting customers and provides service with a positive, caring manner.
• Answers questions and routes calls; assists with billing issues with appropriate staff.
• Answers phones and routes to appropriate departments; back-up counter/customer support.
• Collects payments directly from patients; verifies accounts in Invision and eCW; prepares receipts and posts to cash sheets.
• Sets up mutually-acceptable payment plans with patients/guarantors; coordinates with Patient Accounts staff.
• Maintains cash drawer and balances daily; follows Cash Control Policy.
• Researches and resolves patient accounting issues using Invision, eCW, IMNET, EDM, TSI.
• Maintains knowledge of Kaweah Health managed care contracts and communicates with customers accordingly.
• Responds to physician office/ambulance company requests for patient accounting information.
• Performs other duties as assigned and ensures confidentiality.

Education

High school diploma or equivalent

Job description

Kaweah Health in Visalia, CA, seeks a Full-Time Credit & Collections specialist to assist patients with billing questions and payments in a courteous manner. This role requires basic clerical and computer experience with opportunities to engage in healthcare billing processes.

Day-shift position in a large community healthcare district, with benefits eligible and involvement in a comprehensive patient accounts team.