Patient Accounts Spec I

Orlando Health; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Student loan repayment

Tuition reimbursement

FREE college education programs

Retirement savings

Paid paternity leave

Fertility benefits

Backup elder and childcare

Pet insurance

PTO/Holidays

Job summary

Orlando Health is a not-for-profit health system in Florida with a 100-year legacy delivering patient-centered care through hospitals, ERs, and outpatient facilities. We are committed to professional, compassionate care and serve diverse communities across the state.

The organization emphasizes all-inclusive benefits starting day one and supports growth through education and benefits like student loan repayment and fertility support. Join a 27,000+ member team dedicated to excellence.

Qualifications

• High School diploma or GED required.
• Must complete Orlando Health team member development within 6 months of hire date.
• Basic knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Determine patient’s ability to pay and seek additional assistance either through optional payment plans or uncompensated care.
• Resolves bill holds by correcting issues that prevent a claim from being billed.
• Receives, documents, and responds to all patient correspondence in a prompt and courteous manner.
• Reviews error reports from electronic payers; identifies errors and makes appropriate corrections to ensure accurate claim submission.
• Communicates with payers and/or patients to resolve anticipated issues.
• Answers inquiries received via telephone & other correspondence for patients/guarantors, insurance carriers, and departments as needed.
• Responsible for account follow-up for all assigned accounts.
• Maintains system work queues based on electronic payers' error reports as assigned including but not limited to DNB, Claim Edits, Front End Rejections, and No Response from payers
• Assists Patient Accounts Specialist Rep II/III with ongoing projects and departmental activities as assigned
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in departmental meetings
• Performs other duties as assigned

Education

High School diploma or GED

Team member development within 6 months

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Position Summary

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

Orlando Health - Benefits & Perks

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. \"We are proud to be named once again as a best place to work,\" said Karen Frenier, VP (HR). \"This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Employee-centric

• Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare

Position Summary

The Patient Accounts Specialist I is responsible for accurately billing patient accounts, ensuring timely submission and reimbursement from various third-party payers and patients, ensuring proper account documentation in the facility's billing system, and pursuing follow-up efforts on aged accounts.

Responsibilities

Essential Functions

• Determine patient’s ability to pay and seek additional assistance either through optional payment plans or uncompensated care


• Resolves bill holds by correcting issues that prevent a claim from being billed.


• Receives, documents, and responds to all patient correspondence in a prompt and courteous manner.


• Reviews error reports from electronic payers; identifies errors and makes appropriate corrections to ensure accurate claim submission.


• Communicates with payers and/or patients to resolve anticipated issues.


• Answers inquiries received via telephone & other correspondence for patients/guarantors, insurance carriers, and departments as needed.


• Responsible for account follow-up for all assigned accounts.


• Maintains system work queues based on electronic payers' error reports as assigned including but not limited to DNB, Claim Edits, Front End Rejections, and No Response from payers


• Assists Patient Accounts Specialist Rep II/III with ongoing projects and departmental activities as assigned


• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.


• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in departmental meetings


• Performs other duties as assigned

Qualifications

Education/Training

• High School diploma or GED required.


• Must complete Orlando Health team member development within 6 months of hire date


• Basic knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint)

Licensure/Certification

N/A

Experience

Minimum of one (1) year experience in revenue cycle.