Patient Accounts Spec I

Orlando Health, Inc.; Orlando (FL); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Student loan repayment

Tuition reimbursement

Free college education programs

Retirement savings

Paid paternity leave

Fertility benefits

Back up elder and childcare

Pet insurance

PTO/Holidays

Job summary

Orlando Health is seeking a Patient Accounts Specialist I to accurately bill patient accounts, ensure timely submission and reimbursement from third‑party payers and patients, and maintain proper documentation in the facility's billing system.

You will follow up on aged accounts, determine patient ability to pay, resolve bill holds, respond to inquiries by phone and email, and support ongoing projects while upholding attendance and Orlando Health policies.

Qualifications

• High School diploma or GED required.
• Must complete Orlando Health team member development within 6 months of hire date.
• Basic knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint).
• Minimum of one (1) year experience in revenue cycle.

Responsibilities

• Determine patient’s ability to pay and seek additional assistance either through optional payment plans or uncompensated care.
• Resolves bill holds by correcting issues that prevent a claim from being billed.
• Receives, documents, and responds to all patient correspondence in a prompt and courteous manner.
• Reviews error reports from electronic payers; identifies errors and makes appropriate corrections to ensure accurate claim submission.
• Communicates with payers and/or patients to resolve anticipated issues.
• Answers inquiries received via telephone & other correspondence for patients/guarantors, insurance carriers, and departments as needed.
• Responsible for account follow‑up for all assigned accounts.
• Maintains system work queues based on electronic payers' error reports as assigned including but not limited to DNB, Claim Edits, Front End Rejections, and No Response from payers
• Assists Patient Accounts Specialist Rep II/III with ongoing projects and departmental activities as assigned
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Education

High School diploma or GED

Tools

Outlook

Word

Excel

PowerPoint

Job description

Position Summary

Orlando Health - Benefits & Perks

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued."

Employee-centric

• Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare

Position Summary

The Patient Accounts Specialist I is responsible for accurately billing patient accounts, ensuring timely submission and reimbursement from various third‑party payers and patients, ensuring proper account documentation in the facility's billing system, and pursuing follow‑up efforts on aged accounts.

Responsibilities

Essential Functions

• Determine patient’s ability to pay and seek additional assistance either through optional payment plans or uncompensated care
• Resolves bill holds by correcting issues that prevent a claim from being billed.
• Receives, documents, and responds to all patient correspondence in a prompt and courteous manner.
• Reviews error reports from electronic payers; identifies errors and makes appropriate corrections to ensure accurate claim submission.
• Communicates with payers and/or patients to resolve anticipated issues.
• Answers inquiries received via telephone & other correspondence for patients/guarantors, insurance carriers, and departments as needed.
• Responsible for account follow‑up for all assigned accounts.
• Maintains system work queues based on electronic payers' error reports as assigned including but not limited to DNB, Claim Edits, Front End Rejections, and No Response from payers
• Assists Patient Accounts Specialist Rep II/III with ongoing projects and departmental activities as assigned
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in departmental meetings
• Performs other duties as assigned

Qualifications

Education/ Training

• High School diploma or GED required.
• Must complete Orlando Health team member development within 6 months of hire date
• Basic knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint)

Experience

• Minimum of one (1) year experience in revenue cycle.