Patient Accounts Rep.

CO500 Nebraska Methodist Health System; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Nebraska Methodist Health System is seeking a customer support representative to serve as the main contact for customers, handling inquiries, resolving issues, and guiding patients through financial options and portal navigation.

Based at the Methodist Corporate Office in Omaha, the role runs Monday–Friday 8:00am–4:30pm and requires strong communication, teamwork, and HIPAA-compliant practices in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED required.
• 1-2 years of previous customer service experience in a call center or business office setting, preferably in healthcare.
• HIPAA compliance experience/understanding.
• Strong communication, organizational and analytical skills.

Responsibilities

• Responds promptly to customer inquiries and concerns via phone, emails, or mail.
• Escalates customer issues to the appropriate department, manager or health system service areas to facilitate patient account resolution.
• Communicates to the patient on cost estimate for scheduled procedures and discusses financial options.
• Meets monthly and yearly points of service goals.
• Completes check and credit card transactions according to guidelines, prepares receipts, and answers patient questions about transactions.
• Updates demographic and insurance information, and documents all activities in the patient accounting system.
• Collaborates with patients and vendors, and provides leadership with process improvement recommendations.
• Documents all activity with patient accounts concisely, including future steps needed for resolution.
• Engages in continuous professional development.
• Assists patients with navigating the patient portal.

Skills

Excellent communication

Customer service

Team collaboration

Analytical skills

Multitasking

Education

High School Diploma or GED

Tools

Patient accounting system

CRM software

Microsoft Excel

Job description

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Corporate Office Address: 825 S 169th St. - Omaha, NE

Work Schedule: Mon - Fri, 8:00am to 4:30pm

The customer support representative is the point of contact to our many customers. Responsible for providing exceptional customer service by addressing inquiries, resolving issues, and offering solutions to ensure customer satisfaction, interacting with customers via phone and email.

Responsibilities:

• Essential Job Functions Responds promptly to customer inquiries and concerns via phone, emails, or mail.
• Escalates customer issues to the appropriate department, manager or health system service areas to facilitate patient account resolution.
• Communicates to the patient on cost estimate for scheduled procedures and discusses financial options.
• Will have to meet monthly and yearly point of service goals.
• Completes check and credit card transactions according to established guidelines, prepares receipts, and answers patient questions about transactions.
• Updates demographic and insurance information, and documents all activities in the patient accounting system.
• Strong communication and collaboration with patient and vendors.
• Provides leadership with process improvement recommendations Documents all activity with patient accounts concisely, including future steps needed for resolution.
• Engages in continuous professional development.
• Assist patients with navigating in the patient portal.

Job Description:

Job Requirements

• Education High School Diploma or General Educational Development (G.E.D.) required.
• Experience Preferred 1-2 years of previous customer service experience in a call center or business office setting, preferably in the healthcare field.
• License/Certifications N/A
• Skills/Knowledge/Abilities Requires analytical ability to review accounts to determine appropriate action.
• Requires the ability to discuss financial options such as bank loans, financial assistance, and payment plans.
• Requires the ability to multi task and manage time effectively
• Requires the ability to work both independently and within a team
• Is compliant with HIPPA regulations
• Superior communication, organizational and analytical skills
• Strong attention to detail
• Strong interpersonal and customer service skills
• Ability to work in a fast paced environment
• Ability to comply with procedural guidelines and maintain confidentiality
• Basic knowledge of insurance processing terminology

Physical Requirements

• Weight Demands Light Work - Exerting up to 20 pounds of force.
• Physical Activity Occasionally Performed (1%-33%): Balancing Climbing Carrying Crawling Crouching Distinguish colors Kneeling Lifting Pulling/Pushing Reaching Standing Stooping/bending Twisting Walking
• Frequently Performed (34%-66%): Hearing Repetitive Motions Seeing/Visual Speaking/talking Constantly
• Constantly Performed (67%-100%): Fingering/Touching Grasping Keyboarding/typing Sitting

Job Hazards Not Related

• Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
• Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
• Equipment/Machinery/Tools Explosives (pressurized gas)
• Electrical Shock/Static Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc) Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
• Rare (1-33%): Chemical agents (Toxic, Corrosive, Flammable, Latex) Mechanical moving parts/vibrations

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission. Nebraska Methodist Health System is an Aff... At Methodist Health System, we focus on providing exceptional care to the communities we serve and the people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. If you join our organization, you will have the opportunity to excel in your field, use the latest technologies, learn from the best and work as a team. You’ll have the opportunity to make a difference through The Meaning of Care.