Patient Accounts Rep.

BestCare Treatment Services; Omaha (NE); On-site; USD 35,000 - 45,000; Full time

Job summary

Nebraska Methodist Health System in Omaha is seeking a Patient Accounts Representative to be the point of contact for customers, handling inquiries by phone and email, resolving issues, and offering solutions to ensure satisfaction. You will update demographics and insurance information, process payments, discuss financial options, and work with colleagues to improve processes while maintaining HIPAA compliance.

Schedule: Mon–Fri, 8:00am to 4:30pm.

Qualifications

• High school diploma or GED required.
• Preferred 1–2 years of customer service in a call center or healthcare setting.
• Knowledge of HIPAA and patient confidentiality.

Responsibilities

• Responds promptly to customer inquiries and concerns via phone, emails, or mail.
• Escalates issues to the appropriate department or health system areas to resolve patient accounts.
• Communicates cost estimates for scheduled procedures and discusses financial options.
• Meets monthly and yearly point of service goals.
• Processes check and credit card transactions and provides receipts.
• Updates demographic and insurance information in the patient accounting system.
• Collaborates with patients and vendors; documents activities clearly.
• Engages in continuous professional development and assists patients with navigating the portal.

Skills

Analytical skills

Financial options

Multitasking

Team player

HIPAA compliant

Communication

Attention to detail

Customer service

Confidentiality

Education

High School Diploma or GED

Job description

Patient Accounts Rep.# Careers and Job Opportunities## Patient Accounts Rep.Apply: Methodist Corporate Office - Omaha, NE: Full time: Posted Today: JR116124**Why work for Nebraska Methodist Health System?** At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.**Job Summary:**Location: Methodist Corporate Office Address: 825 S 169th St. - Omaha, NE Work Schedule: Mon - Fri, 8:00am to 4:30pm The customer support representative is the point of contact to our many customers. Responsible for providing exceptional customer service by addressing inquiries, resolving issues, and offering solutions to ensure customer satisfaction, interacting with customers via phone and email.**Responsibilities:**# **Essential Job Functions**Responds promptly to customer inquiries and concerns via phone, emails, or mail.Escalates customer issues to the appropriate department, manager or health system service areas to facilitate patient account resolution.Communicates to the patient on cost estimate for scheduled procedures and discusses financial options. Will have to meet monthly and yearly point of service goals.Completes check and credit card transactions according to established guidelines, prepares receipts, and answers patient questions about transactions.Updates demographic and insurance information, and documents all activities in the patient accounting system.Strong communication and collaboration with patient and vendors.Provides leadership with process improvement recommendationsDocuments all activity with patient accounts concisely, including future steps needed for resolution.Engages in continuous professional development.Assist patients with navigating in the patient portal.**Schedule:**Mon - Fri, 8:00am to 4:30pm**Job Description:****Job Requirements****Education*** High School Diploma or General Educational Development (G.E.D.) required.**Experience*** Preferred 1-2 years of previous customer service experience in a call center or business office setting, preferably in the healthcare field.**License/Certifications*** N/A**Skills/Knowledge/Abilities*** Requires analytical ability to review accounts to determine appropriate action.* Requires the ability to discuss financial options such as bank loans, financial assistance, and payment plans.* Requires the ability to multi task and manage time effectively* Requires the ability to work both independently and within a team* Is compliant with HIPPA regulations* Superior communication, organizational and analytical skills* Strong attention to detail* Strong interpersonal and customer service skills* Ability to work in a fast paced environment* Ability to comply with procedural guidelines and maintain confidentiality* Basic knowledge of insurance processing terminology**Physical Requirements****Weight Demands*** Light Work - Exerting up to 20 pounds of force.**Physical Activity*** Occasionally Performed (1%-33%): + Balancing + Climbing + Carrying + Crawling + Crouching + Distinguish colors + Kneeling + Lifting + Pulling/Pushing + Reaching + Standing + Stooping/bending + Twisting + Walking* Frequently Performed (34%-66%): + Hearing + Repetitive Motions + Seeing/Visual + Speaking/talking* Constantly Performed (67%-100%): + Fingering/Touching + Grasping + Keyboarding/typing + Sitting**Job Hazards*** Not Related: + Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF) + Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment) + Equipment/Machinery/Tools + Explosives (pressurized gas) + Electrical Shock/Static + Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc) + Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)* Rare (1-33%): + Chemical agents (Toxic, Corrosive, Flammable, Latex) + Mechanical moving parts/vibrations**About Methodist:**Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.