Patient Accounts Coordinator - Auth and Elig Specialist

Boston Medical Center; Towson, Northern (MD, KY); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive salary & PTO

Free parking

Transit subsidy

Onsite fitness center

Tuition reimbursement

Comprehensive benefits

Job summary

GBMC HealthCare in Towson, MD is seeking a dedicated insurance authorization specialist to manage eligibility, verification, and pre-authorization for infusion, oncology, and Dance Center services. Under supervision, you will coordinate with billing and care teams to secure timely reimbursements and minimize denials.

The role requires at least 3 years of insurance authorization experience; Epic knowledge is preferred.

Qualifications

• High School Diploma or GED required.
• 3 years of progressive insurance authorization experience preferred.
• Epic experience desired.

Responsibilities

• Contacts insurance carriers to verify patient’s insurance eligibility, benefits, and authorization requirements.
• Collaborates with care teams to ensure communication regarding commercial insurance issues.
• Obtains insurance authorization for changes in medication dose or treatment plan.
• Documents insurance discussions in Epic for up-to-date coordination.
• Minimizes denials and secures timely authorizations with Infusion, Pharmacy, and Nursing staff.
• Monitors and re-authorizes expiring authorizations ahead of appointments.
• Responds to patient and staff inquiries with professionalism.

Skills

Authorization processes

Insurance policies

Detail oriented

Telephone skills

Revenue cycle knowledge

ICD-10 & CPT knowledge

EMR knowledge

Microsoft Office

Data analysis

Interpersonal skills

Time management

Process improvement

Education

High School Diploma or GED

Tools

Epic EMR

Microsoft Office

Job description

Under direct supervision, performs all eligibility, verification and authorization requests required for all infusion, oncology and Dance Center patients. Responsible to obtain ongoing authorizations to secure reimbursement of services. Acts as liaison with insurance companies’ utilization review departments to ensure all insurance company policies are met. Works collaboratively with the billing team to ensure coverage for dates of service for all patients. Ensures monthly re-verification of all infusion patients. Continuously reviews and remains compliant with ever-changing information from insurance companies. Provides ongoing reporting to management regarding status and challenges encountered.**Education:** High School Diploma or GED **Licensures/Certifications:** Not Applicable **Experience:** 3 years of progressive insurance authorization experience preferred. Epic experience desired. Skills: • Thorough knowledge of authorization processes • Basic understanding of insurance policies/procedures • Detail oriented with excellent telephone, analytical, organization and time management skills • Collaboration with clinical staff regarding challenging patient needs • Basic understanding of complete revenue cycle • Knowledge of ICD-10 and CPT coding practices • Strong computer skills, including EMR knowledge and Microsoft Office • Skill in data analysis and interpretation • Strong interpersonal skills • Ability to work in a fast-paced environment and meet frequent deadlines • Ability and initiative to plan for and complete daily activities with minimal direction • Ability to assist with process and procedure development**Principal Duties and Responsibilities:** • Contacts insurance carriers to verify patient’s insurance eligibility, benefits, and authorization requirements for specific treatment plans. • Collaborates with members of all care teams to ensure effective communication regarding all commercial insurance issues. Facilitates problem-solving with clinical departments, providers, referral sources, insurance companies, and authorization staff. • Accurately obtains insurance authorization for patients whose status requires a change in medication dose and/or treatment plan. Comprehensively documents insurance discussions in the Epic referral to communicate up to date details with colleagues. • Works closely with Infusion staff, Pharmacy Team, Patient Financial Services, Dance Center staff and Physician/APP to minimize denials and obtain authorizations in a timely manner. Prioritizes authorization requests according to medical urgency. • Reviews medical records for submission to insurances, abstracting information from patient medical records pertaining to patient treatments, procedures, and guidelines as required. • Reviews patient treatment plan including frequency and dosage prior to treatment and reviews the applicable payer reimbursement criteria to ensure that the specific payer’s medical necessity criteria are met. • Monitors approval, authorization, and/or pre-determination for all chemotherapy and non-chemotherapy infusion drugs administered when applicable. Reviews the department appointment report daily to ensure that all authorizations are valid and works to re-authorize any expired authorizations 3 days prior to scheduled appointment. • Quickly and courteously responds to concerns from patients, staff, and others involved in patient care while maintaining a respectful demeanor. Conducts outbound calls to patients and providers for patient support. Accepts inbound calls from patients and providers to provide support. Follows departmental standards to document all calls. • Promptly identifies and resolves all operational issues affecting insurance verification and authorization to ensure a smooth workflow from order creation to billing. Works closely with nursing staff to ensure that patients are scheduled in a timely manner. • Maintains internal processes to comprehensively track authorization requirements by patient and follows up as appropriate utilizing established Epic work queues. • Maintains current knowledge of payers’ requirements for pre-authorizations, certifications and verifications. • May perform other duties as assigned.**All roles must demonstrate GBMC Values:**Respect*I will treat everyone with courtesy. I will foster a healing environment.** Treats others with fairness, kindness, and respect for personal dignity and privacy* Listens and responds appropriately to others’ needs, feelings, and capabilitiesExcellence*I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.** Meets and/or exceeds customer expectations* Actively pursues learning and self-development* Pays attention to detail; follows throughAccountability*I will be professional in the way I act, look and speak. I will take ownership to solve problems.** Sets a positive, professional example for others* Takes ownership of problems and does what is needed to solve them* Appropriately plans and utilizes required resources for various job duties* Reports to work regularly and on timeTeamwork*I will be engaged and collaborative. I will keep people informed.** Works cooperatively and collaboratively with others for the success of the team* Addresses and resolves conflict in a positive way* Seeks out the ideas of others to reach the best solutions* Acknowledges and celebrates the contribution of othersEthical Behavior*I will always act with honesty and integrity. I will protect the patient.** Demonstrates honesty, integrity and good judgment* Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkersResults*I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.** Embraces change and improvement in the work environment* Continuously seeks to improve the quality of products/services* Displays flexibility in dealing with new situations or obstacles* Achieves results on time by focusing on priorities and manages time efficiently**Pay Range**$19.92 - $29.87Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.**Equal Employment Opportunity**GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.*Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 60 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve. GBMC has also been named “best place to work!”**At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal.**At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest.**Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans.***What We Offer:*** Competitive salary and generous paid time off* Free parking* Monthly MTA bus pass subsidy-85% paid by GBMC \"if applicable\"* Company subsidized onsite fitness and wellness center \"if applicable\"* Pre-paid tuition to pursue professional development, additional certifications, and degree programs* Comprehensive health, dental, and vision coverage* 401 (a) and 403 (b) retirement savings plan