Patient Account Specialist - FT

Electra Hospital District; United States; Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Electra Hospital District seeks a Chronic Care Management Administrative Specialist to serve as the primary contact for patients, caregivers, providers, and community partners. You will coordinate scheduling, follow-up appointments, and care coordination activities to support chronic disease management and continuity of care.

A high school diploma is required; an associate degree in healthcare administration is preferred.

Qualifications

• Knowledge of medical terminology and standard office procedures.
• Strong customer service and interpersonal skills.
• Ability to maintain confidentiality and HIPAA compliance.

Responsabilités

• Coordinate patient scheduling and follow-up appointments.
• Document patient interactions and care coordination in the EHR.
• Assist with billing and claims processing.
• Support communication among the care team and with community partners.
• Maintain accurate patient records and ensure data integrity.

Connaissances

Communication

Customer Service

Scheduling

Care Coordination

HIPAA Compliance

Documentation

Healthcare Terminology

Formation

High School Diploma

Associate degree in Healthcare Administration

Outils

EHR Systems

Microsoft Office

Billing Software

Description du poste

Provide exceptional customer service and administrative support for the Chronic Care Management program by serving as a primary point of contact for patients, caregivers, providers, and community partners. Coordinates patient scheduling, follow-up appointments, and care coordination activities to support chronic disease management and continuity of care. Assists patients in accessing healthcare and community resources, maintains accurate patient information and documentation. Ensures all patient communications, appointments, referrals, and program records are accurate, complete, and timely while maintaining confidentiality and professionalism at all times.ESSENTIAL DUTIES AND RESPONSIBILITIES:• Communicate and interact with patients, families, caregivers, healthcare providers, and community partners in a professional, courteous, respectful, and compassionate manner at all times• Maintain HIPAA compliance and all other confidentiality requirements while handling sensitive patient information and records.• Answer patient questions regarding appointments, services, referrals, care coordination activities, and program participation.• Contact patients to coordinate, schedule, and confirm follow-up appointments related to chronic disease management and preventive care services.• Educate patients regarding available chronic care management services, program requirements, and resources that may support their health needs and treatment goals.• Assist patients with navigating healthcare services and connect them with appropriate community resources, support programs, specialists, and healthcare providers.• Accurately document patient interactions, appointment information, care coordination activities, referrals, and resource utilization in the electronic health record or designated software systems.• Maintain and update patient demographic, insurance, and contact information as needed.• Monitor patient schedules and provider calendars to ensure timely follow-up care and continuity of services.• Coordinate referrals and communicate with providers, specialists, community agencies, and other healthcare organizations regarding patient care needs.• Conduct outreach to patients to encourage appointment compliance, chronic disease management participation, preventive screenings, and follow-up care.• Assist with collection, tracking, and reporting of program data, outcomes, quality indicators, and performance measures.• Support care coordination efforts by facilitating communication between patients and members of the interdisciplinary healthcare team.• Assist with collection, tracking, and reporting of program data, outcomes, performance measures, and quality indicators.• Document insurance information, personal information, payment methods, and other important patient information accurately and appropriately communicate that information.• Participate in quality improvement initiatives designed to improve patient outcomes and enhance program effectiveness.• Process insurance claims and bill patients for healthcare services.• Assist with other administrative and patient support functions necessary to ensure efficient operation of the Chronic Care Management program.OTHER SIGNIFICANT REQUIREMENTS:• Work well with patients, providers, community partners, and other employees.• Maintain confidentiality on a daily basis.• Perform other functions and tasks as assigned.• Participate in community outreach activities, health fairs, screening events, wellness initiatives, and educational programming.• Support organizational efforts to improve access to care, chronic disease management, preventive services, and community health outcomes.WHY EHD?PEOPLE FIRSTOur staff is our most valued asset. Electra Hospital District operates eleven businesses that work as a team to provide complete continuity of care for our patients. We know that people make the difference and consider our team members the best in the business.BENEFITS & COMPENSATIONIt takes the best of the best to provide superior patient care. Our employees make a difference in our quality care, and we reward them for their dedication. We offer competitive, market-driven compensation and benefit plans.CULTURE & SUPPORTWe believe that the best patient care comes from happy employees. At Electra Hospital District, we strive to create a family culture with open lines of communication. A dedicated employee appreciation committee provides year-round fun at all our locations.EDUCATION: High school diploma or equivalent required. Associate degree in healthcare administration, medical office administration, or a related field preferred.EXPERIENCE: Two years’ experience in healthcare, medical office, patient services, customer service, care coordination, scheduling, medical billing, or a related field preferred.PERSONAL JOB-RELATED SKILLS: Knowledge of medical terminology, healthcare, and office procedures preferred. Strong customer service and interpersonal skills with the ability to build positive relationships with patients, families, healthcare providers, and community partners required. Effective oral and written communication skills. Familiar with operating computers and ability to utilize computer systems.LICENSURE, REGISTRY, CERTIFICATIONS: N/APHYSICAL AND MENTAL REQUIREMENTS: Duties of the position require intermittent walking, sitting, and standing. Long periods of sitting required. Some bending, stooping, and reaching is required with the lifting/carrying of items on occasion up to 25 pounds. The ability to comprehend and follow written and verbal instructions.