Patient Account Specialist

Professional Physical Therapy; Melville (NY); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

2 weeks PTO

Sick time per state/local requirements

6 major holidays

401(k) plan with company match

Pre-tax transit and parking benefits

Pet insurance

Job summary

Professional Physical Therapy in Melville, NY is seeking a Patient Accounts Specialist to manage Medicare professional and institutional accounts throughout the revenue cycle, ensuring timely reimbursement.

Under supervision of the Manager of Patient Accounts, you will handle insurance follow-up, denial resolution, claim corrections, and appeals, with strong knowledge of billing guidelines and payer requirements.

Qualifications

• 2–5 years of experience in patient accounts or revenue cycle roles.
• Experience with Medicare/Medicaid professional and institutional billing preferred.
• Strong knowledge of claims processing and reimbursement guidelines.
• Proficient in CPT, HCPCS, ICD-10 and payer portals.
• Proficiency in Microsoft Office.

Responsibilities

• Review professional and institutional claims for accuracy, completeness, coding consistency, authorization status, and payer requirements.
• Validate patient, provider, insurance, coding, and billing information to ensure clean claim submission and accurate reimbursement.
• Research and resolve claim edits, clearinghouse rejections, denials, underpayments, unpaid claims, billing discrepancies, and reimbursement issues.
• Prepare and submit corrected, replacement, voided, and appealed claims in accordance with payer guidelines and timely filing requirements.
• Follow up on outstanding insurance and patient balances through final account resolution.
• Research payer policies, reimbursement guidelines, and claim requirements using payer portals and available resources.
• Review remittance advice, claim history, account documentation, and billing records to determine root causes and resolve payment issues.
• Identify recurring denial trends and reimbursement issues, escalating opportunities for process improvement to leadership.
• Maintain accurate, timely documentation of all account activity within the billing system.
• Comply with organizational policies, regulatory requirements, and perform other duties as assigned.

Skills

Patient accounts

Insurance follow-up

Denial management

Healthcare billing

Revenue cycle

Tools

Raintree

Waystar

Inovalon

Wellpoint Federal

ePaces

Job description

Patient Accounts Specialist

(Medicare Professional & Institutional Billing)

Full-Time | Hybrid
Base Salary: $23.35–$26.39/hour (commensurate with experience)

Hours: 8:00 am - 4:30 pm

Under the supervision of the Manager of Patient Accounts, the Patient Accounts Specialist manages Medicare professional and institutional accounts throughout the revenue cycle. This role is responsible for insurance follow-up, denial resolution, claim corrections, appeals, payment research, and account documentation to support accurate, timely reimbursement. The ideal candidate has strong knowledge of healthcare billing, payer requirements, and revenue cycle operations, with the ability to identify reimbursement issues, resolve complex claims, and recognize opportunities for process improvement.

What You'll Do

• Review professional and institutional claims for accuracy, completeness, coding consistency, authorization status, and payer requirements.
• Validate patient, provider, insurance, coding, and billing information to ensure clean claim submission and accurate reimbursement.
• Research and resolve claim edits, clearinghouse rejections, denials, underpayments, unpaid claims, billing discrepancies, and reimbursement issues.
• Prepare and submit corrected, replacement, voided, and appealed claims in accordance with payer guidelines and timely filing requirements.
• Follow up on outstanding insurance and patient balances through final account resolution.
• Research payer policies, reimbursement guidelines, and claim requirements using payer portals and available resources.
• Review remittance advice, claim history, account documentation, and billing records to determine root causes and resolve payment issues.
• Identify recurring denial trends and reimbursement issues, escalating opportunities for process improvement to leadership.
• Maintain accurate, timely documentation of all account activity within the billing system.
• Comply with organizational policies, regulatory requirements, and perform other duties as assigned.

What You'll Bring

• 2–5 years of experience in patient accounts, insurance follow-up, denial management, healthcare billing, or revenue cycle operations.
• Experience with Medicare and/or Medicaid professional and institutional billing preferred.
• Strong knowledge of claims processing, accounts receivable, appeals, denial management, payer reimbursement guidelines, and outpatient reimbursement methodologies.
• Working knowledge of CPT, HCPCS, ICD-10 coding, NCCI edits, medical necessity, and authorization requirements.
• Experience using billing systems, clearinghouse platforms, and payer portals; experience with Raintree, Waystar, Inovalon, Wellpoint Federal, and ePaces is preferred.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Ability to interpret remittance advice, claim status responses, and payer correspondence.
• Proficiency in Microsoft Office.
• Excellent communication and customer service skills with the ability to build positive relationships with patients, payers, and colleagues.
• Ability to prioritize competing deadlines while maintaining accuracy and meeting timely filing requirements.

Benefits

Rest, Reset & Recharge: 2 weeks PTO; Sick time in accordance with state and local requirements; plus 6 major holidays.

Plan Ahead: Company-matched 401(k) available once eligibility requirements are met.

Commute Smart: Pre-tax transit and parking benefits through WageWorks.

Care for Your Crew: MetLife Pet Insurance with flexible plans and 24/7 telehealth support.

Play More, Pay Less: Exclusive discounts through PlumBenefits and LifeMart.

Equal Opportunity Employer, including Disabled/Veterans.