Patient Account Senior Rep - Remote

Conifer Health Solutions; Frisco (TX); Presencial; USD 24.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

401k

Paid time off

Holiday pay

Descripción de la vacante

Conifer Health Solutions, LLC seeks an Accounts Receivable Senior Representative to manage follow-up on patient accounts and insurance collections, ensuring timely resolutions across government and commercial payors. The role emphasizes knowledge of the revenue cycle from creation to payment, strong communication, and the ability to work with management and team members to reduce aging and recover revenue.

Candidates should have 2–5 years in Medical/Hospital Insurance collections, the ability to

Formación

• Knowledge of revenue cycle from patient access through statements and collections.
• Strong written and verbal communication skills.
• Intermediate technical skills including PC and MS Outlook.

Responsabilidades

• Researches each account and performs follow-up to resolve uncollected balances.
• Assist with training and support for team members to improve productivity and quality.
• Escalates payment delays and analyzes payer trends to reduce aging.

Conocimientos

Revenue cycle knowledge

Communication skills

MS Outlook

Analytical thinking

Educación

High school diploma or equivalent

Herramientas

PC skills

MS Outlook

Descripción del empleo

Job Summary

The Accounts Receivable Senior Representative is responsible for all aspects of follow-up activity, to include taking appropriate steps to resolve accounts timely. This candidate should have an increased knowledge of the Revenue Cycle as it relates to the entire life of a patient account from creation to expected payment. Representative will need to effectively follow-up on claim submission and; remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. Basic knowledge of Commercial, Managed Care, Medicare and Medicaid insurance is preferable. Participate and assist in special projects as well as provide A/R support to the team. Assist new or existing staff with training or techniques to increase production and quality as well as provide A/R support for the team members that may be absent or backlogged. An effective revenue cycle process is achieved with working as part of a dynamic team and the ability to adapt and grow in an environment where work assignments may change frequently while resolving more complex accounts with minimal or no assistance.

Senior Representative Must Have The Ability To Work Closely With Management And Team Members Working An Inventory Of Collectible Accounts That Bring In Revenue And Possess The Following

• Conduct telephone calls utilizing a professional demeanor when contacting payors and/or patients in order to obtain collection related information
• Basic computer skills to navigate through the various system applications provided for additional resources in determining account actions (may work in multiple systems for clients)
• Access payer websites and discern pertinent data to resolve accounts
• Utilize all available job aids provided for appropriateness in follow-up processes
• Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account
• Maintain department daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership
• Skilled in working with complex medical claim issues
• Identify and communicate any issues including system access, payor behavior, account/work-flow inconsistencies or any other insurance collection opportunities
• Compile data to substantiate and utilize to resolve payer, system or escalated account issues
• Assist new or existing staff with training or techniques to increase production and quality
• Provide support for team members that may be absent or backlogged

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Researches each account using company patient accounting applications and internet resources that are made available. Conducts appropriate account activity on uncollected account balances with contacting third party payors and/or patients via phone, e-mail, or online. Problem solves issues and creates resolution that will bring in revenue eliminating re-work. Updates plan IDs, adjusts patient or payor demographic/insurance information, notates account in detail, identifies payor issues and trends and and solves re-coup issues. Requests additional information from patients, medical records, and other needed documentation upon request from payors. Reviews contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed. Takes appropriate action to bring about account resolution timely or opens a dispute record to have the account further researched and substantiated for continued collection. Maintains desk inventory to remain current without backlog while achieving productivity and quality standards.
• Perform special projects and other duties as needed. Assists with special projects as assigned, documents findings, and communicates results to leaders.
• Recognizes potential delays and trends with payors such as corrective actions and responds to avoid A/R aging. Escalates payment delays/ problem aged account timely to Supervisor.
• Compile data to substantiate and utilize to resolve payer, system or escalated account issues.
• Assist new or existing staff with training or techniques to increase production and quality as needed.
• Participate and attend meetings, training seminars and in-services to develop job knowledge.

Knowledge, Skills, Abilities

• Thorough understanding of the revenue cycle process, from patient access (authorization, admissions) through Patient Financial Services (billing, insurance appeals, collections) procedures and policies
• Good written and verbal communication skills
• Intermediate technical skills including PC and MS Outlook
• Strong interpersonal skills
• Above average analytical and critical thinking skills
• Ability to make sound decisions
• Has a full understanding of the Commercial, Managed Care, Medicare and Medicaid collections, Intermediate knowledge of Managed Care contracts, Contract Language and Federal and State requirements for government payors
• Advanced knowledge of UB-04 and Explanation of Benefits (EOB) interpretation
• Intermediate knowledge of CPT and ICD-9 codes
• Advanced knowledge of insurance billing, collections and insurance terminology

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Education / Experience

• High school diploma or equivalent education
• 2-5 years experience in Medical/Hospital Insurance related collections
• Minimum typing requirement of 45 wpm

PHYSICAL DEMANDS

• Office/Teamwork Environment
• Ability to sit and work at a computer for extended periods of time

WORK ENVIRONMENT

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Compensation

Compensation and Benefit Information

• Pay: $17.20 - $25.70 per hour. Compensation depends on location, qualifications, and experience.
• Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
• Conifer observed holidays receive time and a half.

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.