Patient Account Resolution Specialist

Accendra Health, Inc.; Arizona; Remote; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Disability coverage

Job summary

Accendra Health, Inc. is seeking a Patient Account Resolution Specialist to support branches in a designated market. You will review patient accounts to collect documentation for billing and maximize health plan benefits, ensuring timely reimbursement and compliant processing.

The role emphasizes a patient-centric approach, collaboration with field teams, and proactive problem-solving to improve payer communication and outcomes. Strong Excel and MS Office skills are essential.

Qualifications

• High school degree or equivalent required.
• 3–5 years’ experience in healthcare/health insurance industry.
• Intermediate skills in MS Office applications.

Responsibilities

• Review new and recurring patient accounts to obtain documentation for billing health insurance plans.
• Research and secure information from customers to continue equipment coverage.
• Manage relationships with field leadership, referrals and patients to drive account resolution.
• Evaluate documents for compliance with standards and regulations.
• Perform follow-up to achieve timely reimbursement.

Skills

Patient-Focused

Action-Oriented

Collaborative

Effective Communicator

Energetic & Passionate

Relationship Builder

Education

High school degree or equivalent

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

## Patient Account Resolution SpecialistApplylocations: Remote - Arizonatime type: Full timeposted on: Posted Todayjob requisition id: REQ\_26\_70256At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To LifeTM.**ABOUT THE COMPANY***Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.****The anticipated hourly range for this position is $16.00- $18.00. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.*****JOB SUMMARY**The Patient Account Resolution Specialist - OtB will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria. Key responsibilities for creating a positive, patient-centric environment include:* Evangelize our customers and turn our disgruntled patients into our biggest fans.* Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.* Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.* Proactively create a better patient experience.* Be a champion of the employee experience and drive our unique company culture.* Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.**ESSENTIAL DUTIES AND RESPONSIBILITIES*** Responsible for supporting branches across a designated market* Review of new and recurring patient accounts to obtain the documentation from the referral source required to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.* Research and secure required information from the customer to continue coverage of equipment through the health insurance plan* Manage collaborative relationships with field leadership, referrals and patients through effective outreach to drive account resolution* Evaluate all documentation received to ensure that it meets compliance criteria to the relevant standards and regulations* Perform follow-up to achieve timely reimbursement* Performs other duties as required.**SUPERVISORY RESPONSIBILITIES*** N/A**Education and/or Experience*** High school degree or equivalent* 3-5 years’ experience in healthcare/health insurance industry**SKILLS, KNOWLEDGE AND ABILITIES*** Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.* Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.* An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.* Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.* Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.**Certificates, Licenses, Registrations or Professional Designations*** N/A**Computer Skills*** Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word**Language Skills*** English (reading, writing, verbal)**Mathematical Skills*** Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.**PHYSICAL DEMANDS**This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs. **OTHER INFORMATION***The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.***Teammate Benefits**As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes:* Medical, dental, and vision care coverage* Paid time off plan* 401(k) Plan* Flexible Spending Accounts* Basic life insurance* Short-and long-term disability coverage* Accident insurance* Teammate Assistance Program* Paid parental leave* Domestic partner benefits* Mental, physical, and financial well-being programsIf you feel this opportunity could be the next step in your career, we encourage you to apply.