Patient Account Representative - Health Benefits Coordinators

ummc; Missouri; On-site; USD 21,000 - 30,000; Full time

Job summary

University of Mississippi Medical Center is seeking a Patient Account Representative to support health benefits coordinators at the Main Campus Jackson. This entry-level role performs scanning, filing, reviewing insurance questions, and basic revenue cycle tasks to ensure accurate billing and timely resolution of inquiries.

The position emphasizes confidentiality, strong communication, and basic proficiency with Word and Excel, with opportunities to grow in patient access functions within a

Qualifications

• High school diploma or GED with 1 year revenue cycle experience.
• Preferred: experience with third-party and government insurance.
• Basic knowledge of medical claims processing and revenue cycle.
• Strong confidentiality and professional communication.
• Proficient with Word and Excel; basic data entry.

Responsibilities

• Billing, claims filing, data entry, charge entry, insurance follow up.
• Denial management, payment posting, customer service, and records review.
• Maintain HIPAA confidentiality and compliance with policies.
• Communicate with patients about accounts, billing questions, and payment options.
• Verify insurance coverage and coordinate with insurers to resolve discrepancies.
• Collaborate with management and coworkers in a positive manner.
• Prepare and submit clean claims electronically or by paper.

Skills

Medical claims processing

Confidentiality

Communication skills

Microsoft Word

Microsoft Excel

Data entry

Attention to detail

Independent work

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Requisition ID:

R00050045

Job Category:

Clerical and Customer Service

Organization:

Rev Cycle - Patient Access HBC Front End

Location/s:

Main Campus Jackson

Job Title:

Patient Account Representative - Health Benefits Coordinators

Job Summary:

To perform patient financial service functions such as scanning, filing, receiving and reviewing correspondence, reviewing third-party and patient billing, and review and resolution of billing questions, at an introductory level. Ensures financial success for University of Mississippi Medical Center through diligent approach to work and attention to detail.

Education & Experience

Education and Experience Required:

High school diploma or GED and one (1) year of related revenue cycle experience

Certifications, Licenses or Registration required:

N/A

Preferred Qualifications:

Prior Experience in third-party insurance and government insurance programs.

Knowledge, Skills & Abilities

Knowledge, Skills, and Abilities:

Basic knowledge of medical claims processing.Ability to maintain confidentiality.Good verbal and written communication skills. Maintains professional standards. Effective organizational skills.Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry. Basic knowledge of medical terminology, Basic knowledge of revenue cycle functions, Ability to pay attention to detail, Ability to maintain a professional appearance and attitude, Ability to read, write, type, and follow oral and written directions, Ability to work independently to effectively and efficiently perform assigned duties, and good interpersonal communication and organizational skills, and proven ability towork effectively with others.

Responsibilities:

• Engages in core revenue cycle functions such as, billing, claims filing, data entry, charge entry, insurance follow up, denial management, payment posting, customer service, and billing records review.
• Maintains strict confidentiality and adheres to all HIPAA guidelines and regulations. Complies with policies, processes and department guidelines for assigned revenue cycle duties.
• Prepares and submits clean claims to insurance companies either electronically or by paper in an accurate, timely and compliant manner.
• Processes assigned reports, worklists, and patient accounts with high accuracy and attention to detail.
• Collaborates with management and co-workers in an open and positive manner.
• Communicate with patients regarding their accounts, answer billing questions, and provide information on payment options.
• Verify patient insurance coverage and benefits, and coordinate with insurance companies to resolve any discrepancies.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands:

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced is subject to precise measures of quantity and quality, occasional bending, occasional lifting/carrying up to 10 pounds, occasional lifting/carrying up to 25 pounds, occasional lifting/carrying up to 50 pounds, occasional lifting/carrying up to 75 pounds, occasional lifting/carrying up to 100 pounds, no lifting/carrying 100 pounds or more, no climbing, no crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (Occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:

Full time

FLSA Designation/Job Exempt:

No

Pay Class:

Hourly

FTE %:

100

Job Posting Date:

09/23/2026