Patient Account Representative (31849)

The Specialty Alliance; Rocky Hill (CT); Hybrid; USD 24,796 - 30,307; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Connecticut GI, a division of GI Alliance, seeks a full-time Patient Accounts Representative for the Rocky Hill Care Center. The role focuses on collecting patient payments and supporting the practice’s billing processes. Hybrid work setup with a patient-centric approach.

Ideal candidates will have strong communication skills, Excel proficiency, and experience with EPIC in a fast-paced healthcare environment. Competitive benefits are offered.

Qualifications

• Strong problem solving skills.
• Proficiency in Excel and general computer skills.
• Excellent oral and written communication with patients, physicians, peers, insurers and pharmacies.
• Broad knowledge of medical terminology.
• Ability to multitask in a fast-paced environment.
• Ability to work independently and in a team.
• Proficient in EPIC.

Responsibilities

• Answer all incoming calls and triage as needed.
• Gather information to resolve patient questions or concerns with other teams.
• Initiate calls to collect payments using workqueues.
• Obtain COB information.
• Communicate non-PAR insurance information as needed.
• Update insurance and demographic information during calls.
• Create Self Pay estimates and mail to patients without MyChart.
• Establish payment arrangements based on updated rates.
• Monitor payment plans and follow up on lapses.
• Explain Financial Assistance options and send applications on request.
• Process credit card payments over the phone and by mail.
• Follow up on probate, estate issues, bankruptcy and other tasks.
• Follow policies and procedures.

Skills

Customer service

Communication

MS Excel

EPIC

Medical terminology

Education

High school diploma or equivalent

2+ years related experience

Tools

EPIC

MS Excel

Job description

Connecticut GI, a division of GI Alliance, is looking for a full‑time experienced Patient Accounts Representative to join our Rocky Hill Care Center! We are the largest gastroenterology practice in Connecticut with over 30 centers, and we’re still growing. Our employees are the foundation of our practice; we pride ourselves on having been named a Top Workplace eight times. Our clinical and administrative staff collaborate with physicians and advanced practitioners to provide the most comprehensive care. At CTGI we promise to treat each patient as a member of our own families, and we’re looking for team members who embody this vision.

A Short List Of Reasons Why You Should Work For CTGI

• Selected as a Top Workplace 8 Times
• Competitive Pay
• Very Fast‑Growing Practice

Job Summary

Reporting to the Site Supervisor, the Patient Accounts Billing Specialist provides support to the practice by collecting patient payments.

Duties/Responsibilities

• Answer all incoming calls and triage as needed
• Work with other teams to gather information needed to resolve patient questions or concerns
• Initiate calls to collect payments using assigned workqueues
• Initiate calls to obtain COB information
• Communicate non‑PAR insurance information as needed
• Update insurance/demographic information while on the phone with patient
• Create Self Pay estimates. Mail to patients without MyChart
• Establish payment arrangements with patients using up to date rates provided by Team Lead, Supervisor or Manager
• Monitor payment plans using workqueues and follow up with patients when payment lapses occur
• Explain Financial Assistance options to patients. Send out applications when requested.
• Process credit card payments over the phone and those coming via mail
• Follow up on probate, estate issues, bankruptcy and other assigned tasks
• Follow established policies, control processes, procedure and guidelines
• Check email frequently throughout the day to ensure all communications are received
• Other duties as assigned

Required Skills/Abilities

• Strong problem‑solving skills
• Possess strong computer skills, including proficiency in Excel
• Demonstrate excellent oral and written communication skills in order to effectively communicate with patients, physicians, peers, insurance companies and pharmacy personnel
• Have a broad knowledge of medical terminology
• Must be able to prioritize and multi‑task and must be able to function in a fast‑paced, at times, stressful environment
• Must be able to function independently and as part of a team
• Proficient in EPIC

Education And Experience

• High school diploma or equivalent
• At least 2 years related experience required
• 2‑4 years of prior customer service and/or collections experience is preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Work Location: Hybrid
Job Type: Full‑time
Salary: Range starting from $18.00 per hour, based on experience

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule

• 8 hour shift
• Monday – Friday 8:30 am – 5:00 pm

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• MS Office experience, particularly in MS Word and MS Excel
• Ability to type at least 30 wpm
• Prior appeals experience electronically and ability to obtain claim status
• Must be able to multi‑task and work in fast‑paced environment
• Detail‑oriented
• Basic understanding of healthcare plans
• Must be able to read and understand medical benefits
• Other duties as assigned

Requirements For Level I Status

• Entry level (1‑4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Must be able to multi‑task and prioritize.
• Self‑motivated with initiative.
• Strong sense of ethics.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

All job offers are contingent on the successful completion of pre‑employment criminal history check.
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